9 Days - no response - no record of package at USPS
I have also been a customer for years, and I too am in metro Atlanta just miles from their location. I order things via the internet from people in the Atlanta area all the time - priority mail usually gets here the next day (at most 2 days), there is no reason that after 9 days I should not have my order and not have ANY notification as to why it is taking over a week to fill a simple order of eliquid.
Originally Posted by Tallgirl1974
Order Number: 3703
Date Ordered: Monday 17 October, 2011
Placed the order Oct 17 (10 days ago), finally get shipping confirmation 3 days later (3 days to fill a liquid order?) on Oct 20 (7 day ago) - click the link in the tracking site - and there is no information
- enter the tracking number in USPS - no record of the package...
The last time I ordered from them the package took over 10 days to get here and I was going out of town - I had to order from another vendor and have it overnighted to me in Florida because I ran out of liquid. I emailed them and complained about the fulfillment time and got no response.
This time I figured 7 days was more than enough lead time, figured that last order was a mix-up - now its been 9 days and no package, no tracking number, no response to my emails to both email accounts (juicyliquid and gmail addresses)
two strikes and I am down to a few drops of eliquid... I haven't smoked an analog in months and hope to never again, guess I need to find a new source.
If you hope to keep your customers you need to get your business organized. This is the worst service I have ever received from an online vendor, especially one that I have had been ordering from since 2009!!!
You have no way to communicate with you - your fulfillment time is dismal and you shipping notification is useless and basically non-existent.
Is this order ever going to come?
If you are going to do this, do it - get some quality control. This is obviously a reoccurring problem and I am extremely irritated.
I got an email saying there was yet another problem with shipping and they "lost" a lot of packages. I echo everything you said- and I have been with them since 2009 as well. I have now ordered liquid from three new people- and its so interesting, one will arrive tomorrow! (I ordered it yesterday) Imagine that! I hope I can adjust to a new brand. Well, I will have to I guess because I refuse to ever buy from JL again at this point. I am *that ticked off.
I have not smoked in three years- I had to go buy nic gum because this is day three of being out of liquid.
I can let you know about any new liquid I find, i am sure i will review them.
Originally Posted by Wes