Customer Feedback thread. - Page 62
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Thread: Customer Feedback thread.

  1. #611
    Super Member Team ECF (folding@home)
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    I placed an order earlier this month and litecig sent it out fast. Unfortunately, the USPS failed me OR some punk stole my package from my mailbox. Package was scanned as delivered but wasnt in my hands. Without argument - litecig replaced my order without question. Note, I didn't pay for the optional insurance and they told me that future orders would not be replaced without purchasing the insurance.

    They didnt have to do this for me but did anyway. They had no reason to believe me, but they did. They have a customer in me and I plan on spreading the word of their good service to anyone that will listen.

    Buy the insurance. It's not a gimmick add on. Things happen. That's why insurance exists.
    imaqt, horkus1 and Spike64 like this.

  2. #612
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    Quote Originally Posted by hadouken View Post
    I placed an order earlier this month and litecig sent it out fast. Unfortunately, the USPS failed me OR some punk stole my package from my mailbox. Package was scanned as delivered but wasnt in my hands. Without argument - litecig replaced my order without question. Note, I didn't pay for the optional insurance and they told me that future orders would not be replaced without purchasing the insurance.

    They didnt have to do this for me but did anyway. They had no reason to believe me, but they did. They have a customer in me and I plan on spreading the word of their good service to anyone that will listen.

    Buy the insurance. It's not a gimmick add on. Things happen. That's why insurance exists.
    Glad to hear that they took care of you. This vendor is straight up and easy to deal with. Good people. I'm stocked for the moment, but once my supplies are becoming depleted, LiteCig will be getting more business from me...they are now my preferred vendor. My experience with them and yours is a good reason for that.
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  3. #613
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    I am wandering around the litecig site right now, trying to put my order together and remembered that this thread was around. Just had to add my two cents...

    I use LiteCigs almost exclusively for my supplies. The only exception I make is when something is out of stock but even then I try to go back the next couple of days just to make sure I can't get it from there. In most cases the items are restocked so fast that I don't have to go anywhere else. I can honestly say that every single time I have shopped there, it has been an excellent experience. I cannot tell you how nice it is to place an order and feel confident that I will be happy with what I get and that I will get it in just three days. There are a lot of sites out there that cause quite a bit of headaches and even after my very first purchase, it was clear that yours is not one of them.

    Thank you so much for carrying all the good stuff, for having one of the sleekest & most user-friendly sites out there, for offering prices that work for those of us that are broke most of the time and for shipping things out at lightning speed without making us pay through the nose for it. You guys are the best!

    As you can probably tell, I am one happy, happy customer!
    Last edited by horkus1; 05-20-2013 at 12:09 PM.
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  4. #614
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    My favorite online vender super low shipping cost and great products. And of course, awesome customer service. Ordered a few Kanger T4 and one was defective, emailed their cs and got a replacement one quickly shipped. Very prompt on email replies

    Thanks LiteCigUsa

  5. #615
    Full Member RedSetterPal's Avatar
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    This is just informational - not a complaint about LiteCig. I just read Hadouken's post, and I want to relate my USPS story.

    I placed my order on May 22 in the evening. Received shipment notification on May 23. Checked the USPS tracking and the anticipated delivery date was May 25. I didn't receive it.

    I have been checking the tracking and am amazed at the routing that the USPS has used. I live in southeastern PA. The package left Avis, PA on the 23rd, went to Bellmawr, NJ, then to Harrisburg, PA and then to Lancaster, PA. It left the Lancaster facility today.

    The package has actually passed close by my residence twice since being shipped. It will be very well traveled by the time I receive it (hopefully) tomorrow. Avis to my home is 136 miles. The package will have traveled 406 miles to get to me. This is assuming that the package didn't take anymore strange routes.

    Man, who would have thought that???

  6. #616
    Full Member Verified Member Jeffafa's Avatar
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    I found your website here on the forum and ordered a Protank on the 21st of June, and received it on Monday the 24th, I was impressed with the response time of my order,and the prices were pretty great also. Huge thank you, I will be ordering supplies from you again.

  7. #617
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    My experience with Litecig has been great, Great selection and fast shipping.

  8. #618
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    I love Litecig also. Wondering if it might be possible to get NLV Line Rider in the jugs in the future? Love, love, love it!
    Kemosabe and SaraBee like this.

  9. #619
    PV Master ECF Veteran Kemosabe's Avatar
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    Quote Originally Posted by Brighton View Post
    I love Litecig also. Wondering if it might be possible to get NLV Line Rider in the jugs in the future? Love, love, love it!
    im hoping for that too. i prefer to buy all my NLV liquid in bulk. BH, Gold, HN, Tappules, Renegade, and LR. i also like Sundance and Capparillo but i spend so much time vaping the first 6 that those two have a tough time jockeying for position.
    and now with this new flavor coming out (Tropikeya)... i cant wait!
    fdx man likes this.

  10. #620
    PV Master ECF Veteran Kemosabe's Avatar
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    oh and thank you for the always fast handling times (lots of people say shipping, but its really handling)! my most recent order was placed last night just after midnight and early this morning, i got the tracking number! and it wasnt exactly a small order either! truly outstanding service. three thumbs up

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