Totally Wicked: Deleting posts they don't like - E-Cigarette Forum

etip · 09-10-2009, 11:32 AM

I just wanted others to be aware that if you post in the Totally Wicked subforum (under Supporting Suppliers), this subforum is moderated by TW. In other words, they can (and do) delete posts and entire threads that they do no not like.

So, if you have an issue and want to get their attention because they are not responding to your emails this may be a GOOD place to get their attention. However, if you are looking in that subforum to investigate others opinions of them be aware that you are NOT getting an entirely accurate picture. And also, if you want to share your experience (and that experience happens to portray them in a negative light), that may not be the best place to do so since they may delete it.

How do I know this? Well, apparently by posting a few relatively innocent comments in that forum - just voicing my opinion in response to how others were treated - I apparently crossed some line and now they have stated that ALL of my posts there will be deleted. I guess that is their right, but I don't feel that any of my comments were over the top or in any way deserving of this. In fact in on of my recent posts (deleted - but the response is still in the "Not-so-positive Experience with TW" thread) I clearly stated that I had placed two orders with them and had been entirely happy. I also did also state that I was avoiding them for larger orders because I had noticed enough of a trend (by reading posts from others) with their Customer Service department not being very responsive and/or rude. I was keeping an open mind and seeing how others were treated when they ran into difficulties with their order. Well, my mind is no longer open and I will never do business with them again.

I don't have a vendetta against TW and I know they have their ardent supporters here but I just wanted to share my experience and make others aware that they do censor their forum here. And for the record, it's not just my posts/threads that are being deleted.

I am placing all of my future orders with e-Smokey-Treats and/or Rocky Mountain Vapor. I have ordered from both a few times and have found them to be extremely helpful and pleasant to deal with in every way. Both have good prices, fast shipping, quality products/juices and excellent customer service.

AnnaCoop · 09-10-2009, 12:10 PM

Thanks for letting us know etip. I am a new vaper and I appreciate these threads so I can be more aware of the good/moderate/and bad suppliers.

wrecktangle · 09-10-2009, 12:52 PM

Someone is going to have a problem with anyone they order from. That's just the nature of retail. I'm sorry you had a bad experience with TW. But sometimes the way you initially handle a problem results in a negative response in return.

Pillbox (the TW CEO) has recognized problems with the USA site and is working dilligently to fix those problems. I don't think you can ask anything more. This does show he's interested in the problems and is going to do his best to solve them.

It's certainly your perogative to order (or not order) from anyone you wish. And it's certainly your perogative to comment on your experience with a vendor.

But, I feel, despite your comments to the contrary, that this post is to heap negative comments on TW. People can go the the vendors forum and see for themselves the good and bad experiences, there's really no need to cast aspersions on TW in other parts of this forum.

just my very humble opinion....

Lissa G. · 09-10-2009, 01:07 PM

Quote:

Originally Posted by wrecktangle

People can go the the vendors forum and see for themselves the good and bad experiences, there's really no need to cast aspersions on TW in other parts of this forum.

just my very humble opinion....

Just curious, but if they are defending their right to delete any post they don't like, how is this possible? People should be allowed to post their thoughts on a company outside of the suppliers forum if they choose to, just as you have the right to defend them.

mamu · 09-10-2009, 01:13 PM

FYI etip and all new members - ALL supporting suppliers here at ECF moderate their own sub-forums and can delete posts/threads as they choose.

They also can treat their customers however they choose without being censored for it. As long as they follow the language rules here and don't write insulting/abusive posts, they can treat you however they choose.

Fortunately, there are only a few suppliers here at ECF who are like this. It's pretty obvious when you visit a supplier's sub-forum and see deleted posts and threads who to stay away from.

Because of this, it is wise that you selectively choose the good suppliers here that treat customers with respect and handle problematic issues without feeling the need to cover it up by deleting the post or thread.

etip · 09-10-2009, 01:34 PM

Quote:

Originally Posted by wrecktangle

Someone is going to have a problem with anyone they order from. That's just the nature of retail.

I agree 100%. In fact, I think that's rather obvious.

Quote:

Originally Posted by wrecktangle

I'm sorry you had a bad experience with TW. But sometimes the way you initially handle a problem results in a negative response in return.

Again, agreed. I did not "have a bad experience" with them so much as I commented on others experiences with them. In fact, my own experience as far as ordering from them has been nothing but positive and I stated as much in a few of the deleted posts/threads.

Quote:

Originally Posted by wrecktangle

Pillbox (the TW CEO) has recognized problems with the USA site and is working dilligently to fix those problems. I don't think you can ask anything more. This does show he's interested in the problems and is going to do his best to solve them.

You have questioned my motives, and now I question yours. You seem to know a lot about them. Perhaps you have relationship with them of some sort and and/or a vested interest? I have seen you quickly jump to their defense in other threads as well.

Quote:

Originally Posted by wrecktangle

It's certainly your perogative to order (or not order) from anyone you wish. And it's certainly your perogative to comment on your experience with a vendor.

Ditto. I think it benefits all of us to share experiences with both positive and negative. I went into this into great detail in one of my deleted posts as well.

Quote:

Originally Posted by wrecktangle

But, I feel, despite your comments to the contrary, that this post is to heap negative comments on TW..

Sorry you feel that way. There is no "heaping". Just sharing.

Quote:

Originally Posted by wrecktangle

People can go the the vendors forum and see for themselves the good and bad experiences....

Ok, you are kind of missing the point here. Yes, there are some good and some bad experiences posted there. But there was at least one long thread of a mostly bad experience where several others chimed in and talked about their bad experiences - mostly regarding TW's CS department. That thread was deleted without explanation as were most of my posts in other threads there. That leads me to believe that other similar threads & posts were deleted. I was not aware that vendors forum was moderated by the vendors themselves and that they could delete posts and threads without explanation. Perhaps I should have been aware of this. I won't even go into whether or not I think that is appropriate or not - but I do think it's important for everyone to be AWARE that this is the case.

Quote:

Originally Posted by wrecktangle

....,there's really no need to cast aspersions on TW in other parts of this forum.

.

No aspersions. Just facts. Exactly where would it be appropriate for me to post such things? I am not wasting anymore time posting in the vendors forum since my posts will just be deleted.

Quote:

Originally Posted by wrecktangle

just my very humble opinion....

...and you are entitled to it!

surbitonPete · 09-10-2009, 01:37 PM

I think people should always be able to make comments good or bad about the service they get from any supplier without it being deleted but at the same time I think the suppliers would probably be doing themselves a favour by never responding to bad comments on the forum. It's far too easy for them to be human and loose their professionalism and say things they wish they hadn't said.

As to my own experience's so far with TW uk ...no complaints at all. perfectly Good service.

etip · 09-10-2009, 01:53 PM

Quote:

Originally Posted by surbitonPete

I think people should always be able to make comments good or bad about the service they get from any supplier without it being deleted but at the same time I think the suppliers would be doing themselves a favour by never responding to bad comments on the forum. It's far too easy for them to be human and loose their professionalism and say things they wish they hadn't said.

Yep, I agree. In fact, in one my posts in the deleted thread (which basically turned into a discussion about customer service, setting expectations, handling customer complaints etc.) I offered the suggestion that the matter would have been better handled privately - perhaps with at quick post saying "sorry to hear about...blah, blah, blah....call me or email me directly and I will resolve this for you...etc."

titanflyer · 09-10-2009, 01:54 PM

I have had nothing but great service and products from TW myself... but if any vendor is going to be given the right to delete negative posts, then its just an advertising section isn't it, and maybe that is the point. I am not pointing out TW since I have positives only to say about their products and CS, but maybe the mods should institute a rule where threads that any of the vendors don't want in their subforums are moved to a complaints area. Again, not specifically TW here, but I just don't see it as fair to consumers that vendors are able to clean up their image by clicking a delete button.

Oh man, If it was only that easy in our own lives, I would do the same thing to some things I have said and done... delete.. gone... good guy again.

kcr · 09-10-2009, 03:55 PM

Quote:

You have questioned my motives, and now I question yours. You seem to know a lot about them. Perhaps you have relationship with them of some sort and and/or a vested interest? I have seen you quickly jump to their defense in other threads as well.

Oh, for heaven's sake--calm down.

I am not affiliated with TW, except as a customer. I have never had a problem with them.

What I want to know is why people feel it is their unalienable right to pop off about a business--usually over something minor--and get all bent out of shape if their comments are removed.

Censorship? Oh, please! How about that strawman you just built?

Just because someone disagrees with you does not mean they have a vested interest in the company.

09-10-2009, 11:32 AM	#1
etip Full Member Join Date: Aug 2009 Location: SF Bay Area Posts: 42	Totally Wicked: Deleting posts they don't like I just wanted others to be aware that if you post in the Totally Wicked subforum (under Supporting Suppliers), this subforum is moderated by TW. In other words, they can (and do) delete posts and entire threads that they do no not like. So, if you have an issue and want to get their attention because they are not responding to your emails this may be a GOOD place to get their attention. However, if you are looking in that subforum to investigate others opinions of them be aware that you are NOT getting an entirely accurate picture. And also, if you want to share your experience (and that experience happens to portray them in a negative light), that may not be the best place to do so since they may delete it. How do I know this? Well, apparently by posting a few relatively innocent comments in that forum - just voicing my opinion in response to how others were treated - I apparently crossed some line and now they have stated that ALL of my posts there will be deleted. I guess that is their right, but I don't feel that any of my comments were over the top or in any way deserving of this. In fact in on of my recent posts (deleted - but the response is still in the "Not-so-positive Experience with TW" thread) I clearly stated that I had placed two orders with them and had been entirely happy. I also did also state that I was avoiding them for larger orders because I had noticed enough of a trend (by reading posts from others) with their Customer Service department not being very responsive and/or rude. I was keeping an open mind and seeing how others were treated when they ran into difficulties with their order. Well, my mind is no longer open and I will never do business with them again. I don't have a vendetta against TW and I know they have their ardent supporters here but I just wanted to share my experience and make others aware that they do censor their forum here. And for the record, it's not just my posts/threads that are being deleted. I am placing all of my future orders with e-Smokey-Treats and/or Rocky Mountain Vapor. I have ordered from both a few times and have found them to be extremely helpful and pleasant to deal with in every way. Both have good prices, fast shipping, quality products/juices and excellent customer service.

09-10-2009, 01:13 PM	#5
mamu 6 Volt Vaper!! ECF Veteran Supporting Member Join Date: Mar 2009 Location: USA Posts: 1,509	FYI etip and all new members - ALL supporting suppliers here at ECF moderate their own sub-forums and can delete posts/threads as they choose. They also can treat their customers however they choose without being censored for it. As long as they follow the language rules here and don't write insulting/abusive posts, they can treat you however they choose. Fortunately, there are only a few suppliers here at ECF who are like this. It's pretty obvious when you visit a supplier's sub-forum and see deleted posts and threads who to stay away from. Because of this, it is wise that you selectively choose the good suppliers here that treat customers with respect and handle problematic issues without feeling the need to cover it up by deleting the post or thread. __________________ Last edited by mamu; 09-10-2009 at 01:18 PM.

09-10-2009, 01:37 PM	#7
surbitonPete Ultra Member ECF Veteran Join Date: Jan 2009 Location: North Yorkshire UK Posts: 2,967	I think people should always be able to make comments good or bad about the service they get from any supplier without it being deleted but at the same time I think the suppliers would probably be doing themselves a favour by never responding to bad comments on the forum. It's far too easy for them to be human and loose their professionalism and say things they wish they hadn't said. As to my own experience's so far with TW uk ...no complaints at all. perfectly Good service. __________________ It's time to 'really' do something about changing this world for the better, click the link:- http://thevenusproject.com Last edited by surbitonPete; 09-10-2009 at 01:58 PM.

09-10-2009, 01:54 PM	#9
titanflyer Senior Member Join Date: Jun 2009 Location: Charlotte, NC Posts: 184	I have had nothing but great service and products from TW myself... but if any vendor is going to be given the right to delete negative posts, then its just an advertising section isn't it, and maybe that is the point. I am not pointing out TW since I have positives only to say about their products and CS, but maybe the mods should institute a rule where threads that any of the vendors don't want in their subforums are moved to a complaints area. Again, not specifically TW here, but I just don't see it as fair to consumers that vendors are able to clean up their image by clicking a delete button. Oh man, If it was only that easy in our own lives, I would do the same thing to some things I have said and done... delete.. gone... good guy again. __________________

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09-10-2009, 12:10 PM	#2
AnnaCoop Full Member Join Date: Sep 2009 Location: Northeastern Oklahoma Posts: 78 Tweet this post!	Thanks for letting us know etip. I am a new vaper and I appreciate these threads so I can be more aware of the good/moderate/and bad suppliers.

09-10-2009, 12:52 PM	#3
wrecktangle Senior Member Join Date: Aug 2009 Location: Maryland, USA Posts: 159	Someone is going to have a problem with anyone they order from. That's just the nature of retail. I'm sorry you had a bad experience with TW. But sometimes the way you initially handle a problem results in a negative response in return. Pillbox (the TW CEO) has recognized problems with the USA site and is working dilligently to fix those problems. I don't think you can ask anything more. This does show he's interested in the problems and is going to do his best to solve them. It's certainly your perogative to order (or not order) from anyone you wish. And it's certainly your perogative to comment on your experience with a vendor. But, I feel, despite your comments to the contrary, that this post is to heap negative comments on TW. People can go the the vendors forum and see for themselves the good and bad experiences, there's really no need to cast aspersions on TW in other parts of this forum. just my very humble opinion....