Roughstack not working

**tofucute** · 06-16-2011, 06:28 AM

Ordered mine 2 months ago and just had to send it back to be fixed.

the plastic straw looked half melted or deteriorated or something. they are also replacing the switch. feeling sketched about it's reliability and longevity ...

**backer** · 06-16-2011, 06:07 PM

Just recived a reply to my tick about my roughstack not working. They are sending a replacement. Hope your problem gets resolved just as fast. It's already been shipped.

**hoogie76** · 06-16-2011, 06:18 PM

Sorry folks, what the problem is is on the center contact of the top cap there is supposed to be a bit of solder to make contact with the battery top post. Some of these went out without the solder and it appears to be an issue with trying to make a good contact to the battery.. Really apologize for the problems and will get them resolved asap..

hoog

**backer** · 06-16-2011, 07:00 PM

Thanks Hoog, really appreciate how fast this is getting resolved. One of the reasones I chose a RoughStack is because I hear you are really good and fast the customer service, love that you guys stand behind your products. Looking forward to many more dealings.

**HippyJonny** · 06-17-2011, 02:38 AM

Thanks for the update and fast service. I can't wait!

**MJBinNM** · 06-18-2011, 01:09 AM

I happened upon an accidental improvement to replace the piece of straw. I have some of these Easy Brush Cleaners around. They have a hard plastic cap on them that has a hole in the end. I cut about 1/4" off the end of the cap, enlarged the hole in the end just a little to fit the center pin and it fits tightly into the back side of the connector. I didn't have to glue it or anything and it stays in place.

My RS has a KR-808/901 connector, so I can't verify if this will work with a 510 connector, but they are about the same size.

The brushes work good for cleaning the center tube and coils on you CE2s also.

**gimmieshelter31** · 06-18-2011, 11:35 AM

MJBinNM,
TY for the tip with the Easy Brush Cleaners.I'm gonna try that when I get a chance.

Russ

**HippyJonny** · 06-19-2011, 05:43 AM

New Roughstack received! Thanks for the fast turnaround! The best part is - it works!

Next month I'm gonna invest in some more batteries so I can go 6 volt. Can't wait!

**backer** · 06-19-2011, 10:50 PM

Lucky you, mine was sent on Wednesday but never left Cornelius, NC. I'm so upset I was hoping it would have been here by today, It was my father's day gift. Not Hoog's or MadVapes fault, but just a bad experience so far and now I don't even know when it will come in.