Ms T's Order Status Thread - February 2013 through ?
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Thread: Ms T's Order Status Thread - February 2013 through ?

  1. #1
    Super Member ECF Veteran Tempus Fugit's Avatar
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    Default Ms T's Order Status Thread - February 2013 through ?

    This is the new order status thread for Ms T's Bakery. We typically close these down after a few months when they get pretty large, and start a new one.

    ALSO: Authorize.net shut down our account last night (1/31/13) for a little while, and some of you noticed that there was a problem. For those who attempted to place an order and got the "This merchant account has been closed" error, this has nothing to do with your credit card or your Ms T's account, and everything to do with our credit card processor account. Apparently they systematically go through and "weed out" what they consider to be "high risk" companies. Authorize.net does NOT support e-cig related companies! I have learned from other sources that for e-cig (or related) vendors who use Authorize.net, it is simply a matter of time. We actually made it three years with them. It is so unfortunate when companies like this jump on the bandwagon and let fear and ignorance belittle an honest industry that is changing the lives of so many for the better. They told us about this yesterday, and said we would have until the end of February to find something new. T was told that last night, they "accidentally" closed a whole bunch of companies prematurely, although I have no idea who else had this problem too. Ms T contacted them today, a bit T'd off. They turned her back on, supposedly for the remaining time we are supposed to have. We are STILL going to switch over to someone who supports our industry and deserves to be a part of it though, which will come over the next couple of weeks most likely. There could be a short amount of downtime associated with it while we change some settings in the system and do a little testing (probably minutes or hours, not days). We expect a smooth transition, but as these odd issues keep coming up, we are starting to wonder if we have some alternate definition of what "smooth" is.

    Anyway, the wait is still at about 14 or 15 days between ordering and shipping. Ms T is pressing to lower this over the next week or so. Please go ahead and use this thread as you have previous order status threads to help you and others make more accurate estimations about ship dates. Thanks everyone for your kind support and understanding. The above problem is par for the course lately with the unbelievable issues that have emerged, as if getting out of a delay isn't hard enough as it is. She is working at full throttle, and getting your orders out.

    Thanks everyone,
    Brandon
    Ms T's Bakery

  2. #2
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    Default

    I'll just repost this on the new thread.

    Order #30340
    Order Date: 23rd Jan 2013

    This order is marked as Awaiting Fulfillment

  3. #3
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    Order #30594

    Order Date: 1st Feb 2013

    This order is marked as Awaiting Fulfillment

  4. #4
    Ultra Member ECF Veteran ScottinSoCal's Avatar
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    The status of order #30168 is now Awaiting Shipment

    I got this notice this morning.

    ETA: Her timing was perfect, because I opened my last 30ml bottle yesterday.
    Last edited by ScottinSoCal; 02-02-2013 at 12:29 AM.

  5. #5
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    Order #30249
    Order Date: 19th Jan 2013

    This order is marked as Awaiting Fulfillment

  6. #6
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    Order # 30094 has shipped; delivery date is: Monday, February 4th.

    Woot!



  7. #7
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    Order #30204
    Order Date: 18th Jan 2013

    This order is marked as Awaiting Shipment

    This made me very happy

    Snickerdoodle is on it's way

  8. #8
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    Quote Originally Posted by chainvapor View Post
    Order #30249
    Order Date: 19th Jan 2013

    This order is marked as Awaiting Fulfillment
    Hopefully she will get to mine soon. Just paid a whopping $500 electric bill because my heat system was messed up last month. Definitely do NOT have enough money left to buy elsewhere right now.

    CV

  9. #9
    Senior Member ECF Veteran Penner's Avatar
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    Is this order problem related only to Ms T ecig juice? I only ordered a bottle buddy case today (no juice), will this be a delay problem as well?

    Thanks!

  10. #10
    Super Member ECF Veteran Tempus Fugit's Avatar
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    Penner,

    When creating juice orders, it makes sense to go in chronological order because that is most fair to everyone in line. Also, Ms T does not actually see the contents of any particular order until she gets to it, so she would not know that it is just the Bottle Buddy. Often we can move some non-juice orders through more quickly if there is nothing to create from scratch though. Please send me an email via our Contact Us page so I can get your information, and I will see about that for you. If the order was just for the Bottle Buddy I think it would be easy enough to get it out without any further delay to the juice orders waiting in line.

    Brandon
    Ms T's Bakery

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