Page 1 of 3 123 LastLast
Results 1 to 10 of 23

Thread: MsT...some message, please?

  1. #1
    Super Member Verified Member
    ECF Veteran
    NanC's Avatar
    Join Date
    May 2010
    Location
    NY
    Posts
    586

    Default MsT...some message, please?

    I have been a loyal customer for 3 1/2 years...I've weathered the many delays of the past quietly and with good humor and patience....after all, her liquids were just so good, it was well worth the previous waits. And I certainly understood that life can sometimes deal a hand of total crap that can derail the best intentions.

    But...this latest wait seems extreme and has been made so much worse by the lack of any communication. People are worried... No one wants to say it right out, but I think people are worried about the money they've spent on orders that they're beginning to fear they may never receive, myself included...MsT, please spend just a minute or two to give us a smidgeon of reassurance?
    Last edited by NanC; 10-28-2013 at 06:48 AM.

  2. Advertisement
  3. #2
    Ultra Member Verified Member
    ECF Veteran
    Supporting Member
    bully mom's Avatar
    Join Date
    Jul 2011
    Location
    Kentucky
    Posts
    1,189

    Default

    Quote Originally Posted by NanC View Post
    I have been a loyal customer for 3 1/2 years...I've weathered the many delays of the past quietly and with good humor and patience....after all, her liquids were just so good, it was well worth the previous waits. And I certainly understood that life can sometimes deal a hand of total crap that can derail the best intentions.

    But...this latest wait seems extreme and has been made so much worse by the lack of any communication. People are worried... No one wants to say it right out, but I think people are worried about the money they've spent on orders that they're beginning to fear they may never receive, myself included...MsT, please spend just a minute or two to give us a smidgeon of reassurance?
    Well said NanC. I completely agree with you and will say that I'm concerned about the money I've spent on this last order also. Not a single word since Oct 16th. I have been a steady customer since I started vaping also and have voiced my concerns over a couple of issues but there are a bunch of extremely devoted Ms. T's fans that would take a bullet for her and I hope at the very least she will take a few seconds to at least let them know she is okay.


  4. #3
    Moved On Verified Member
    ECF Veteran

    Join Date
    Jan 2012
    Location
    Boston
    Posts
    115
    Blog Entries
    1

    Default

    I have been vaping her gourmet vanilla exclusively for over two years now and I've waited out the past delays but this is ridiculous...there is no communication this time. She can't fill 50 or so orders once a week(or longer) and forget to update her wait times than expect the "no refunds" written all over her site to stand. How long should we wait before we realize whether she is actually going to send out our orders or not? If she wasn't physically ok somebody else would update us but to just ignore hundreds of customers is scary. I have my own online business, much the same as hers, and I could never allow this to happen and expect people to start thinking that they're not getting ripped off. I'm just really in need of my juice and don't feel like she is taking her business seriously anymore...I'm bummed. She said she moved to Maine so she could diminish wait times by hiring staff...that never happened, it was just another excuse for her tardiness. Things happen, I realize that believe me, but come on...this is just unacceptable. Update us please! Smooches.

  5. #4
    Ultra Member Verified Member
    ECF Veteran
    eyebedam's Avatar
    Join Date
    Sep 2011
    Location
    Mt. Juliet TN
    Posts
    1,446

    Default

    Well honestly folks I've seen these same types of threads numerous times over the last year & a half or so & after seeing so many I wonder why anyone would risk it by ordering from her at this point? There's always some sort of excuse or attitude? She def had or has good juice but now there are so many more quality options out there that putting up with customer service issues like these are simply unnecessary.

  6. #5
    Super Member Verified Member
    ECF Veteran
    NanC's Avatar
    Join Date
    May 2010
    Location
    NY
    Posts
    586

    Default

    You're absolutely right, eyebedam---"Fool me once, shame on you..." and all that.

    I've tried many, many other vendors but, for me, none of them hit the sweet spot like MsTs so I kept coming back...kicking myself now.

  7. #6
    Super Member Verified Member
    ECF Veteran
    smitty727's Avatar
    Join Date
    Feb 2010
    Location
    Monroe NC
    Posts
    462

    Default

    Yeah, I'm kinda confused about what to do now. I too am a multi year customer of Ms T and I really love her coffee w/cream, banana foster coffee & snickerdoodle cookies. On Oct 4 I placed the biggest order I've ever placed with her (nearly $200) cause I hate running out. Credit card was charged immediately but I've heard NOTHING since getting the order confirmation. What do I do? If she's gonna send it then I'll wait cause I want the juice. If she is not going to send the juice then I want my money back. It was reassuring to see the website had finally been updated on Monday but I haven't seen any posts about those orders actually being shipped??? Is she still taking orders? Has she closed down? Is she sick? What is going on? Ms T please communicate with us!!! I've been on ECF now for almost 4 years and pretty much order exclusively from vendors on ECF. I have never been ripped off - yet.
    Last edited by smitty727; 10-30-2013 at 07:25 PM.

  8. #7
    Super Member Supporting Member
    Join Date
    Aug 2013
    Location
    Philadelphia
    Posts
    333

    Default

    Placed my order on sept 30, received "awaiting shipment" status on oct 13, NOTHING since. I didn't even think t check the forums before ordering, just heard from a local b&m how many people rave about her juice so I went ahead and ordered. This is freaking ridiculous.

  9. #8
    Super Member Verified Member
    ECF Veteran
    NanC's Avatar
    Join Date
    May 2010
    Location
    NY
    Posts
    586

    Default

    Quote Originally Posted by smitty727 View Post
    Yeah, I'm kinda confused about what to do now. I too am a multi year customer of Ms T and I really love her coffee w/cream, banana foster coffee & snickerdoodle cookies. On Oct 4 I placed the biggest order I've ever placed with her (nearly $200) cause I hate running out. Credit card was charged immediately but I've heard NOTHING since getting the order confirmation. What do I do? If she's gonna send it then I'll wait cause I want the juice. If she is not going to send the juice then I want my money back. It was reassuring to see the website had finally been updated on Monday but I haven't seen any posts about those orders actually being shipped??? Is she still taking orders? Has she closed down? Is she sick? What is going on? Ms T please communicate with us!!! I've been on ECF now for almost 4 years and pretty much order exclusively from vendors on ECF. I have never been ripped off - yet.

    I couldn't agree more and I'm not sure what to do either.

    I ran out of my two ADVs (banana foster coffee and snickerdoodle cookies) 2 weeks ago, after also ordering a large order (half the size of yours, but a lot for me) specifically because of the delays...how many other people may have done the same? I feel like we've been played.

    The only good thing that's come out of this, for me, is that I finally ventured into DIY and found a recipe for one those favorites mentioned above that came out better than I ever thought possible...and I know will get even better once I let some steep. With both the uncertainty of pending ecig legislation and the uncertainty surrounding MsTs, it's a relief to know I can now rely upon myself...and, after the purchase of initial supplies, save a TON of money in the process.

  10. #9
    PV Master* Verified Member
    ECF Veteran
    jifjifjif's Avatar
    Join Date
    Mar 2011
    Location
    Vape Canaveral, FL
    Posts
    3,064
    Blog Entries
    1

    Default

    I Really Hope She Throws In Freebies To All Of Us That Have Waited Forever.


    I'm the cook. I'm the man who killed Gus Fring. Now, say my name.

  11. #10
    Super Member Verified Member
    ECF Veteran

    Join Date
    Sep 2010
    Location
    New England
    Posts
    744

    Default

    Wow.. this blows. Of course we're not getting freebies. She can't even respond to emails or update her website to no longer say 4-8 days.. which is THE ONLY reason I even placed this order after walking away over a year ago from being a constant customer because she:

    1. doesn't communicate.. brandon only did.
    2. takes WAY TO LONG to ship to people
    3. The drama stories about the single mom thing while raking in our cash annoys the living heck out of me.
    4. My card was triple charge for one order because of a website bug. Twice. (and I got nothing free so don't hold your breath for any freebies)

    I'm giving it 3 more days then I'm reporting to the BBB, writing a brutaly honest review on reddit and calling my cc company because I was a dumbass and used my card instead of a vanilla visa.

    Good luck with your orders. This is beyond ridiculous.

Page 1 of 3 123 LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •