My new starter kit, right off the bat the catridges leaked and also leaked from the two air vents on the sides. I ordered from the site what I thought was a case and instead rec'd a atomizer. They finally sent me a case and I rec'd a second case. I am a honest person and returned the extra case along with sending back my e-cig for them to fix. Now they say they do not have my e-cig. Their customer service is HORRID. I, in one day, was put on hold 11 times, my call disconnected "accidentally" 6 times, talked to 5 different reps. before 1 was able to sort of help me, told 5 different stories of where my package was and what they rec'd in it and treated and talked to in the most rude and insulting manner. Does this company understand customer service? Now I am without my e-cig and I am going to have to purchase a new one. I was on the phone from 10:30 am till 2:12pm all in one day and only got a head ache and no answers. They do not have a return policy/procedure for returning defective merchandise. I was told to just return it with a letter of explanation and my contact info and address. Now I am Out Of Luck. Does anyone have any recommendations for a E-Cig that works and a company with great customer service as well as variety of flavors of cartridges.



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. I myself *HATED* my smoking everywhere ecig. Used it for a whole whopping 2 days before I said to heck with it. You might want to try a Joye 510. The battery life can suck depending on how much you smoke but they do charge pretty quick.
). Good luck though. Best advice I can give is to not give up and find your niche.

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