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Thread: Local vape shops. Sales vs Customer Service

  1. #21
    Senior Member Verified Member itsmedave's Avatar
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    We have 4 Amazing Vape Stores around here. Knoxville Vapor, Vintage Vapors, LifeCig, and The Vape Shop. They are all wonderful and pretty competitive price wise with the internet.
    Dave

  2. #22
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    I tend to do a mixture of both when it comes to my vaping purchases. I love to support local vendors, IF the staff is knowledgeable and willing to help out. There is only one shop in my town and luckily the staff there is really good. As for keeping up with the latest and greatest in-store when it comes to hardware, if it is a smaller shop then it may become cost prohibitive to keep stocking a new revision every other month. Just my $0.02

  3. #23
    Full Member Jeffro2700's Avatar
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    Quote Originally Posted by EsOne View Post
    I remember when I first started vaping. I bought a little eGo kit from a local gas station for $30. Cheapest around.

    Now, we have a few vape shops local (revolvercig.com, smokerevolt.com), but as a starter I wanted to test the waters with something cheap.

    Eventually, I had learned (the hard way) that clearomizers are disposable. LOL. I had went into my local Smoke Revolt shop and bought their "Dart" branded disposable clearomizers for my 650mah eGo battery.

    Still not knowing much at all about vaping, I got this clearmizer home, filled, and went to screw it on to my tank only to find that it didn't screw down all the way, and there was a nice gap between the 510 connection and the bottom of the tank. Kind of wobbly.

    Thinking IT was defective, I returned it. While at the shop, I explained what was wrong. First thing to come out of their mouth was "you need one of OUR batteries."

    Needless to say, I walked out of their shop that day with an overpriced 900mah battery, and a pyrex Vivi tank.

    I do a some local juice trading and came across an ex-employee of said shop. She told me that all I had to do was take a small screwdriver and screw the contact pin in a little. The person at the shop knew this the whole time, but they are trained to "make sales." I was upsold because one of their smaller products was not working and they witheld the easy fix for it to make a sale.

    I do not visit their shop anymore only to buy Vivi heads. I felt like I was another sale instead of being helped properly. I feel like everytime I go in there I am forcefed sales pitches of their overpriced rebranded stuff.


    So... As a consumer of these goods, do you find yourself visiting local shops for parts or shop online more? Are all shops like this? Both of the local shops here have their own branded items sold at a huge upcharge.

    I think I'd prefer a friendly customer service with the occasional educational sales pitch, not feeling like I am just another sale.
    Hi there. I'm from the Toledo area as well. When Smoke Revolt was over on Tremainsville, the owner was pretty much always there. Awesome customer service. Since they've moved, I haven't seen him and I notice that the customer service has gone downhill a little. I don't go in there as much any more, but they are very close to me which is nice in a pinch. Revolver rocks!

    There's also nice place over on Mccord and Bancroft. I don't remember the name as I don't go to that part of town often, but I stopped in there once.

  4. #24
    Super Member Team ECF (folding@home)
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    I get all my diy supplies at my local vape shop, they're good people. Never try to upsell you and are knowledgeable about the products.

  5. #25
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    I stumbled on my personal favorite B&M (which also has a online store) with the vape store finder website. They sell the same products at the same prices in house. Their pricing is so good, i have not used an online vendor yet. I get better juice and coil pricing than i see on many of the popular online vendors plus i get great face to face customer service.

    I just checked one highly recommended sight that was mentioned in this topic and compared pricing on both MVPs My B&M sells them for less. He sells the Kanger coils for less. Most of the other stuff i glanced over is nearly as cheap even with tax.

    My biggest complaint with online is your info is far from private and i nearly always see a spam increase in my email after i "register" to buy at an online vendor. When i use an online vendor i try to use ones with a toll free number and call in an order. This is very helpful when an item is listed in stock but in reality it is not. The website had not updated yet and im not paying phone fees to find out if an item is actually in stock. I can call a local vendor and get a definite answer and ask them to hold it until i arrive. Plus i can use cash to further enhance privacy.

    Im not saying all online shops are bad, I have several i use in the firearms/reloading industry and sooner or later im sure i will use one of the more popular vendors on ECF. Some of them have items you can not buy anywhere else and they offer some top quality products.

  6. #26
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    I've only been to a couple local shops but both have been outstanding. Prices are very competitive with online shops. I rather buy local and have yet to buy any vaping supplies online. Each shop has different selections on juice and mods, which is nice. One shop has probably 75 flavors or so give or take, the other one only has maybe 30 flavors and they are top notch and they have a reward points system which keeps me coming back. The staff at both seem very knowledgeable and can answer all my questions. There are more stores in my area that I have not checked out yet, i'm sure i'll run into one that is not that great as you find that in any retail store if you get out enough. Luckily i've found 2 great shops that so far have everything I need.

  7. #27
    ECF Guru* ECF Veteran Vapoor eyes er's Avatar
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    Years ago when Vendors first got into the Ecig biz it was based on a passion. Slowly that's evolved and, quite naturally, many are now run first and foremost as a business. Myself I mainly buy online with a disposable CC or through PayPal but still occasionally pickup stuff from my local Vendor. Don't even bother to order online and pick up (cheaper) cuz he provides a valuable service by way of selling via a number of B&Ms.

  8. #28
    Full Member Verified Member EsOne's Avatar
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    Quote Originally Posted by Jeffro2700 View Post
    Hi there. I'm from the Toledo area as well. When Smoke Revolt was over on Tremainsville, the owner was pretty much always there. Awesome customer service. Since they've moved, I haven't seen him and I notice that the customer service has gone downhill a little. I don't go in there as much any more, but they are very close to me which is nice in a pinch. Revolver rocks!


    There's also nice place over on Mccord and Bancroft. I don't remember the name as I don't go to that part of town often, but I stopped in there once.
    Not a fan of Revolver either. Juice is mediocre and overpriced, as is their "branded" mods. They're a celebrity endorsed chain shop as far as I am concerned.

  9. #29
    Full Member Jeffro2700's Avatar
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    Quote Originally Posted by EsOne View Post
    Not a fan of Revolver either. Juice is mediocre and overpriced, as is their "branded" mods. They're a celebrity endorsed chain shop as far as I am concerned.
    I guess I'm biased because I credit them with my success with ecigs. They've always been very good to me and I'm in love with their vanilla.

    I'll admit that I don't frequent them as often because I get most stuff online. But the first day I went to Revolver and wanted to buy an ecig, instead of selling me one, they sent me home with a free disposable to see if I might like it. Then when they were having severe problems with their Ion batteries, they gave me a free upgrade to any other model I wanted (thank god I chose the Talon).

    I don't know if their customer service is still as good, but they've always kept me happy. I know they're not the cheapest, but they'll always be kind of special to me.

  10. #30
    Full Member Verified Member EsOne's Avatar
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    Quote Originally Posted by Jeffro2700 View Post
    I guess I'm biased because I credit them with my success with ecigs. They've always been very good to me and I'm in love with their vanilla.

    I'll admit that I don't frequent them as often because I get most stuff online. But the first day I went to Revolver and wanted to buy an ecig, instead of selling me one, they sent me home with a free disposable to see if I might like it. Then when they were having severe problems with their Ion batteries, they gave me a free upgrade to any other model I wanted (thank god I chose the Talon).

    I don't know if their customer service is still as good, but they've always kept me happy. I know they're not the cheapest, but they'll always be kind of special to me.
    I've never had a problem with Revolvers CS. And, I could see why you'd want to stay loyal to them, as they sold you the product that made you quit analogs (congrats, btw).

    If someone didn't care how much items were or had a good amount of disposable income for rebranded items now, instead of waiting for shipments, dealing with CC transactions/paypal, etc, I would recommend Revolver over Revolt for ecigs in Toledo.

    Since you're local and if you ever have some juice you don't like and want to trade, just PM me. I usually always have some juices I could trade up for flavors I haven't tried ^__^
    Jeffro2700 likes this.

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