I like a few others use the second vendor you are referring too, the fact is that sometimes this may happen, I have had it happen and they made it right on my next purchase. It's something that they do on their own and I know of no other vendor that gives a free sample of that size regardless of the amount of purchase. They have only forgotten once but made it up on next purchase. As has been stated there is the comment section to put in what you would like as the free sample. I understand that it may be disappointing and that you may have very well just purchased from them for the reasons that they do provide a free sample, however I have to say that this in itself is not a good reason to purchase something from any vendor, the purchase from any new vendor that you have never ordered from before should be based for testing purposes, not merely to obtain a freebee, that can lead to a waste of time and money but also can lead to frustration as well. You may think that it is presumptuous of them to assume you may be ordering again, but once again, I know of no other vendor that offers the customer service, speed of shipping and the customization of the juices as well as the shear diversity of flavors that are offered and at the price they are offered.
Just me, but I feel it is over reacting. Yes they offer a free sample and it is understandable to expect it if advertized.
In small business every dollar does count and they are already reducing profits with every free sample. Adding in an additional Shipping charge cost them even more.
We think its just a little juice. -- E-liquid/bottle/label/labor/packaging materials/shipping
The vender is hoping you will like at least one of your flavors and reorder. Seems they have no issue adding the sample to even a basic order - combining their shipping.
Free but not received simple means I didn't get what I didn't pay for. Beats the heck out of not getting what I did pay for.
Complaining about not receiving something you didn't actually pay for is kind of hard. You could open a complaint with your credit card company, but since you would be filing a claim for an item you paid nothing for I don't see that going anywhere.
"That place" made a mistake by not including the Free Bonus Gift. Did you get what you did pay for? Are you happy with that stuff? If you are happy, chances are you will order again so... what's the problem? And if you don't like what you bought why would you want even more of it anyway?
If anything "that place" has given me more free stuff that I never asked for, beyond the promised free sample, than any other vendor I have ordered from. (And no - I have never had a problem with a qualifying order missing the free sample.) I have no issues with their customer service in general. Lighten up people - free stuff, or lack thereof - is no marketing genius ploy to keep you coming back for some sort of sadistic abuse. You didn't pay for it - try not to take is so seriously.
To the person who didn't get a response: Every invoice has a cover sheet with an "support@" e-mail address and the owners own e-mail address. Were either of those the EMA you used to contact them? And that same page has their toll free number as well.
BE KIND. ALWAYS.
They've never forgotten to enclose a FREE sample with my dozen or more orders placed
with them, but if they had I seriously doubt I would even mention it to them. Their low
prices, huge selection, and other perks are more than enough. Most companies are not
operating with a huge profit margin as it is.
I had the same experience with the 2nd vendor as well, however, on my next order, they not only included the "missing" free bottle, they even upped the sizing on one of my other bottles (30ml became 50ml).
I have purchased from them for over a year and am very pleased with the service I've received so far.
vaping I would still be smoking the nasties and the fact that the arguments, misleading statements and shear lack of logic are ones that just get my goat and it's very tiresome to watch our rights being taken away at every turn. I do stand by some principles and am loyal when it's warranted. As far as being a "PR guy" that's really not my intent nor my usual profession. I just believe that things are what they are and need to be viewed in the light that they are in fact presented in and treated in that manner. I just know from what my experiences have been and what as others have stated should be expected and what really is a bonus not a right!