Cross border shipping

[OutWest]

the downside to using UPS and Fedex to ship to canada is that those shipping companies will charge a hefty fee to the customer for escorting items through customs.

[yvilla]

Hello. I have been reading this post and couldn't hold my breath about my (ongoing) experience with puresmoker..

I live in Toronto Canada and while I was given an order number the day after I purchased from them, I am yet to receive my shipment. I paid for the kit in late January.

Whether the goods were held up in customs, or they got lost, I don't know.

I have sent multiple emails to 'Steve' at puresmoker, and am yet to receive a reply at all.

Basically, if you live in Canada, you should choose a company with a trackable service. Because this shipment is USPS, I have no idea where it is and apparently never will.

Hopefully Steve reads these forums, so he can see what a ****ty job he is doing at customer service.

That doesn't sound like the normal experience people have with Steve. Are you sure your emails have not been sent to his spam folder, or maybe his to yours? Have you tried a pm to him here? Or a post in his own sub-forum (in the Supporting Suppliers section found on the main index page of this forum)?

[hevvyd]

No. I have filled out the form on the 'Contact Us' section of the site, citing my order number. I sent another email to steve@puresmoker.com.

And for the record.. still not here.

For anyone in canada who wants ecigs, check out smokesmart.ca

Their site looks really good, but they only seem to use canada post at the moment..

[Mr.Vape]

Hopefully Steve reads these forums, so he can see what a ****ty job he is doing at customer service.

-the censored word starts with an 's'.

How dare you accuse Steve of doing a Shorty job!

That doesn't even make any sense!

[Flames]

No. I have filled out the form on the 'Contact Us' section of the site, citing my order number. I sent another email to steve@puresmoker.com.

And for the record.. still not here.

For anyone in canada who wants ecigs, check out smokesmart.ca

Their site looks really good, but they only seem to use canada post at the moment..

Hevvyd, I checked out the smokesmart site, and it all looked good, although very little selection, until I got to shipping.. They have all options of courier and Canada Post. The cheapest to ship 5 cartridge packs and one bottle of smoke juice was $36.15!!!! and it went up from there to $191.16 for next day deleveryl. $50.00 dollars in product and $190 in shipping.. I don't think so.
I think I know the problem. They have the weight for a pack of 5 cartridges in as 1KG (meaning 2.2 pounds). The true weight is closer to an ounce.
I will try and contact them to check it out

[TommyGunBC]

my first order was thru Puresmoker.com , it took 2 weeks and 1 day to arrive , so I think it may have got lost or seized by customs but puresmoker should have been notified if it was seized . Did you email steve at Steve@puresmoker.com or try Daniel@puresmoker.com
Puresmoker is known for its great Customer service this is really strange ,also try posting in the suppliers form under the specific puresmoker section and you should get a reply there also .

also if you did not receive the order and paid thru paypal contact them about getting your money back

[Alunelu]

this is the answer...i ordered from puresmoker...2 weeks...from others in US 1-2 weeks...from canada...1-2 weeks, but very expensive...from bestecig...always, and i mean always, 5 bussiness days...no custom charges ever...after all, almost everything comes from china, anyway...not to mention the prices are one of the best...

[Flames]

About two or three posts up the chain I noted that I had checked out the smokesmart.ca site and that there were some serious problems with their freight calculator.
Since then there have been a bunch of e-mails back and forth between me and the guy running the site. It appears that those issues are now resolved. Guess I was an unoffical tester as it took a couple of tries
Anyway, I was impressed by how fast he answered my first note and then how quickly he went after the problem.
They sell the DSE103 unit, which I know nothing about, along with cartridges and fluid.. prices are in Canadian dollars and seem very reasonable.
And like I said, their customer service appears to be much better than what I have run into with others.

[Grody]

About two or three posts up the chain I noted that I had checked out the smokesmart.ca site and that there were some serious problems with their freight calculator.
Since then there have been a bunch of e-mails back and forth between me and the guy running the site. It appears that those issues are now resolved. Guess I was an unoffical tester as it took a couple of tries
Anyway, I was impressed by how fast he answered my first note and then how quickly he went after the problem.
They sell the DSE103 unit, which I know nothing about, along with cartridges and fluid.. prices are in Canadian dollars and seem very reasonable.
And like I said, their customer service appears to be much better than what I have run into with others.

O.K, I'm going to check this out. After my horrible experience with Tabinta, it'd be nice to find a Canadian supplier who ships overnight, and has good customer service.

I've ordered 5 bottles of liquid with overnight shipping. So I'll let you guys know how fast it gets here, and what the liquid's like.

[staresm]

I'm looking at ordering from smokesmart.ca as well. Will be watching for your update. I'm trying to find some info on the dse 103 that they sell. It would be great to have a good dependable ecig that had a reasonably priced and dependable supplier carrying parts and supplies here in Canada.