Contacting Intellicig

[hearty]

Hi Everyone,

Is anyone else having problems contacting Intellicig? I have been emailing them for a week now with no reply.

I recently bought a kit from them and one of the batteries is way too sensitive, stays on for the full five secs and cuts out for two minutes, making it impossable to use.

If anyone has any tips for contacting them please let me know.

Thanks

[D_Struct]

I don't believe you're going to get much compensation for your problem.

The batteries are designed with a long cutoff to decrease the burnout rate of the atomizers.

What you want is to try and NOT take five cecond drags. That will cause the cutoff.

[hearty]

I don't believe you're going to get much compensation for your problem.

The batteries are designed with a long cutoff to decrease the burnout rate of the atomizers.

What you want is to try and NOT take five cecond drags. That will cause the cutoff.

The problem is that I'm Not taking 5 sec puffs but the battery continues ti light until the cutoff kicks in.

I'm not seeking compensation only some contact with intellicig and a replacement battery

[smog]

your not alone hearty . 2 out of 4 new evo genie batteries i bought are over sensitive ,cutting out all the time .

[RIAFlight25]

You are not alone in the lack of communication either...

I have sent several emails to intellicig... After no response from the first two, I chose to cancel my order, and go with a local (US) supplier. I called and got vmail, I requested a cancellation and an email verification... No response. I have also emailed requesting a cancellation with no response. I checked today and my credit card was charged for the purchase.

I am truly hoping there is an issue with their email server or other explanation other than poor customer service. Either way, if my order is not successfully cancelled, the order will be returned unopened asap.

[hearty]

I'm sad to hear that others are having similar issues.

I hope someone with better contacts at Intellicig could contact them with our concerns and maybe let us know what the current problems with communication is.

I see from a post on another forum that the mailbox at info@intellicig dot com is now full and rejecting email. I will not be purchasing anymore from them in the meantime.

Can anyone confirm that the spares at Mirage cigarettes are compatable as the pics look different?

Hearty

[Mungo]

i tried PMing couple of the guys from here today, but heard nothing so far.

[f7eleven]

I emailed info@intellicig last night and received a pleasant response this morning.

[UncleMidriff]

One of my atomizers died about 2 weeks in. I emailed the Info email address, and got no response for a couple weeks. Then I emailed the John email address and I am still without a response. I'm hoping I can still get the thing replaced, even though I'm past the 30-day period. When I first sent the email, I wasn't past the 30-day period, so hopefully they will take pity on me.

[Edd]

Hello guys, Ive been emailing John recently about my order and a few questions. It looks like hes really really busy and prioritising emails, I recieved a responce to the important questions and nothing for the other ones. Your best bet is to write a clear description of what you want in the subject line of the email.
XEd