EPuffer Nightmare

[ChainSmkr]

This post should probably be under Reviews but this is the only area I can post in on this forum.

We all seem to have that dreaded first e-cig story. Here's mine. I purchased my first e-cig, an EAZE micro from ePuffer Jan 26 2009. It worked for about 45 min then died.

According to the manual, there were 4 things that could have been wrong. I couldn't do any further troubleshooting without purchasing $50.00 worth of parts; and I wasn't going to do that with a brand new product.

So, I contacted ePuffer several times - no response. (I should have taken the hint when I contacted them prior to purchasing and also never got a response.) I started to wonder if they are purposely trying to run down my 30-day warranty. I try yet again and notice that they now have a ticket system implemented on their web site. It works and I finally get an RMA number.

I returned a battery, an atomizer, and a charger w/cord to EPuffer with a letter itemizing everything and explaining the situation. They return ship a battery and charger - no atomizer, no cord, and no letter of any kind offering an apology or explanation.

Today is March 3rd. I still don't have a working product and now I'm missing parts too. Another ticket has been opened (they don't respond to further comments on a first ticket) and of course I haven't gotten a response on the 2nd ticket yet either.

I'm sorry to say that this is the worst customer service I have ever experienced on the internet. They simply won't communicate. I should also mention that they didn't ship my orig order for 7 days so if time is a factor.... Surprisingly, for the brief time the EAZE micro did work, I liked it!

I submitted my testimonial on their web site with a poor rating. They were not objective and honest enough to post it.

Oversights on my part - Atomizer costs are very high. You'll have to find another source.
Refund/Return policy: you will not be refunded s/h costs, will incur costs to return ship, and likely be hit with a 20% re-stocking fee. ie, the customer will always be out $ and have no product if they get a lemon and decide to return it.

EPuffer also got an unfavorable review in America's Electronic Cigarette Forum due to extremely poor customer service. I'll try to follow up with a bottom line on this ordeal when its over.

[Houdini]

Not the first time I've read a review like this about EPuffer. I'm surprised they are still in business.

[teardrop88]

This post should probably be under Reviews but this is the only area I can post in on this forum.

We all seem to have that dreaded first e-cig story. Here's mine. I purchased my first e-cig, an EAZE micro from ePuffer Jan 26 2009. It worked for about 45 min then died.

According to the manual, there were 4 things that could have been wrong. I couldn't do any further troubleshooting without purchasing $50.00 worth of parts; and I wasn't going to do that with a brand new product.

So, I contacted ePuffer several times - no response. (I should have taken the hint when I contacted them prior to purchasing and also never got a response.) I started to wonder if they are purposely trying to run down my 30-day warranty. I try yet again and notice that they now have a ticket system implemented on their web site. It works and I finally get an RMA number.

I returned a battery, an atomizer, and a charger w/cord to EPuffer with a letter itemizing everything and explaining the situation. They return ship a battery and charger - no atomizer, no cord, and no letter of any kind offering an apology or explanation.

Today is March 3rd. I still don't have a working product and now I'm missing parts too. Another ticket has been opened (they don't respond to further comments on a first ticket) and of course I haven't gotten a response on the 2nd ticket yet either.

I'm sorry to say that this is the worst customer service I have ever experienced on the internet. They simply won't communicate. I should also mention that they didn't ship my orig order for 7 days so if time is a factor.... Surprisingly, for the brief time the EAZE micro did work, I liked it!

I submitted my testimonial on their web site with a poor rating. They were not objective and honest enough to post it.

Oversights on my part - Atomizer costs are very high. You'll have to find another source.
Refund/Return policy: you will not be refunded s/h costs, will incur costs to return ship, and likely be hit with a 20% re-stocking fee. ie, the customer will always be out $ and have no product if they get a lemon and decide to return it.

EPuffer also got an unfavorable review in America's Electronic Cigarette Forum due to extremely poor customer service. I'll try to follow up with a bottom line on this ordeal when its over.

If EPuffer won't resolve your issues, be sure to contact your credit card company and have them sort it out. At the very least, you should be able to get your money back, then make your purchase from a more reputable seller.

[youfillintheblank]

The only people that ever should do any business with e.....er are Canadians that need a quick delivery of liquid. Their prices are high, but If you're a Stuck Canuck it's at least an option.

[Elle]

sorry chain

although i know its no consolation, this seems to be the common experience with epuffer (myself included).

i wish there were more reviews around for them when i ordered mine.

[fishhawk]

About to put this to the test. Ordered EAZE Magnum 2/2, received 2/17 sans USB charger. Not happy with the product, so I cancelled my smoke51 order (ordered 2/17) for carts that never seem to be in stock. I'm also going to return the EAZE Magnum. According to their website and big reason why I try it despite being so expensive is they have a 30 day satisfaction guarantee.

Considering I never actually received everything I paid for, they better take the kit back

[Nuck]

EPuffer sucks. The customer service sucks. The product sucks.

I'd quit before I ever gave them another penny.

[youfillintheblank]

You may have to threaten them in the end. I did. E.....er sucks rocks.

About to put this to the test. Ordered EAZE Magnum 2/2, received 2/17 sans USB charger. Not happy with the product, so I cancelled my smoke51 order (ordered 2/17) for carts that never seem to be in stock. I'm also going to return the EAZE Magnum. According to their website and big reason why I try it despite being so expensive is they have a 30 day satisfaction guarantee.

Considering I never actually received everything I paid for, they better take the kit back

[smokingclam]

Sorry to hear about your bad experience. I have only dealt with Puresmoker,Totally Wicked, and Janty so far. Not a single complaint and excellent service from all of them. I'm glad the forums were here to guide me before I made my purchase. The first e-cig I was looking at was Njoy. Luckily I found this forum and did some research and went with other choices. Don't give up because of one bad experience though. There's plenty of good suppliers out there.

[sonnyinbc]

Wow!! Not only do I live on an island but I seem to be an island as far as customer service goes-vis-a-vis epuffer?

Yes, problems with the batteries, but at least they always send replacements quickly- and they have said they are working with the manufacturer to remedy the problem.

Back in mid jan, I did deal with some guy at that place and now am dealing with Lisa Green, and she is much more efficient in getting back to you.

Just a hint might want to include this lady`s name in any correspondence,. This girl seems to be a real "trooper" as far as customer service goes.

A company is only as good as the people they employ-eh?