I feel obligated to share with the ECF community some information that I recently received from Volcano. I am having warranty issues with a LavaTube that I recently purchased from an indecently owned Volcano reseller from Tracy, CA. I contacted Volcano customer service, and was told that all warranty issues need to be handled through the reseller. When I informed them that this particular reseller was in the process of moving their business, and did not currently have an open location, they refused to do anything for me.
My issue btw, is very clearly a defective product. The variable voltage device flashes the indicator, and will only operate at 3V. In addition, the 510 connector at the top of the device has become loose, and wiggles. I anticipate that within a few weeks the LavaTube will become unusable. The device has not been subject to rough treatment, and has been very gently cared for, as I do with all my electronic devices. I do not carry my PV in my pocket, have never dropped it, and have tested multiple carts, atomizers and batteries to troubleshoot the problem.
Please be aware that this company will only honor warranties for products purchased directly from them. Even though I purchased from a location that had Volcano banners everywhere, and were exclusively selling Volcano products (they weren't selling anything without a Volcano logo), because I assumed the manufacturer would honor warranties on the products they manufactured, I'm out of luck until (and if) the owner opens the doors on their new location (which is much further from me).
Had I known this (and I searched their web site for anything indicating warranty differences based on place of purchase), I would have purchased directly instead of from their reseller (which I did not know was independently owned, rather than a franchise) mall kiosk. Buyer beware!