Post By retird
Post By dannoman
Post By retird
History: Ordered a Mini Vivi Nova with extra replacement heads on 8/8/2012....Shipped 8/9/2012....invoice # 1052606
The order was submitted with a comment that I wanted the Nova, which is only sold with a 2.4 ohm head, to have the replaceable head to be changed to a 3.2 ohm head. I ordered 2 extra 3.2 ohm heads. The order shipped the next day. I was pleased to see it was shipping so quickly (this was my first order ever from Gotvapes).
I received my order and upon opening it I first looked at the provided invoice. Written on the invoice were these words:
SORRY, THE MINI'S ARE PREPACKAGED....AND THE WRITTER'S INITIALS....
I opened the Nova, and replaced the head with one of the 3.2 ohm heads I also purchased.
I then submitted a Support ticket to Gotvapes. (Ticket 3814) I explained that this was my first (and last order) from them, and that my request at purchase time was not honored, nor did I receive any information from them prior to shipping that it would not be honored. I stated that had I had prior notification that they would not honor my request, I would have cancelled my order.
Gotvapes replied back to me that the mini's are prepackaged with a 2.4 ohm head. They went on to say that they simply can't switch those out normally for several reasons...it throws their inventory system off and also it would take time to process something like this on a regular basis. Gotvapes (Daniel) also said when they are pre-packaged we usually can't do switch outs.
By the way, Daniels reply was started by calling me Mark, which is not my name.....
OK, since I received Gotvapes ticket reply, I replied back, stating that by all means, I wouldn't want to screw up their inventory or spend any extra time to meet a customer request...a simple e-mail to me prior to shipping and I would have cancelled my order, but that also would have taken extra time...I expressed my thoughts that Gotvapes puts profit ahead of customer service...and also noted they could not even get my name right...
I have not received any reply to my second correspondence on this ticket (it's been 4 days now)...(for the record, I only use 3.0 ohm or higher gear, and have for years now).
I do not require a reply to this thread, just placing my experience here....To me, customer service is important....'nuff said...
Partner - Supplier Associate
we dont have the time to sit there and reply to every order through email, we have hundreds of orders each day, sorry for your issue, our customers service is top notch, we provide speedy shipping and great products and we try to bend over backwards when we can but its not always possible especially when we have been this busy, you were replied to in a prompt manner, your invoice was noted , not much else we could do.
NOt sure why your second ticket hasnt been responded to, ill take a look at that. have a great day
EDITEd this post out, as it contained information already said in initial OP....
Last edited by retird; 08-16-2012 at 08:31 PM.
Usually when a special request is made we always understand that it is 'if' you can do this, etc.
If you would have stated, "please do not send unless you can make this change", and we caught your comments (sometimes you simply don't see the comments in the bustle of getting the orders out) we would have set your order to the side and, after the shipping day, would have emailed or called you.
If you don't feel you can use the 2.4ohm head that comes prepackaged in the Mini Nova and you do decide to place another order, just mention you spoke with us and we'll give you an extra head. But please remember on many of the products they are prepackaged in candy wrappers or the such or they simply come as they are and it can throw your inventory off, besides other issues.
Last edited by dannoman; 08-16-2012 at 05:48 PM.
I knew I could not use the 2.4 before I ordered, thus my request at time of order....you have demonstrated your customer service and re-enforced it with your replies....it is what it is....nuff said.....
Partner - Supplier Associate
it is isnt it, have a good day
I really liked the mini Nova at 3.2 ohm....was almost resolved that I would have to eat another 2.4 head in order to purchase more, but found a resolution.....found a place to get them without getting indigestion...
Note to the Mods: if this post is not allowed please except my apology, and kindly delete this post....and you can close this thread...