C2CVapingDate of your initial complaint to the supplier.
5 November 2013How did you contact the supplier
TelephoneTicket number (if you were issued one)
-General nature of complaint
Customer serviceBriefly describe your problem or issue
Via Vapor Joe's saw the site was advertising two newly available clones available for preorder for a reduced price. Made the order on October 17th 2013 for one of each with Next Day delivery (@30 for shipping).
After seeing a couple of negative comments about company I called on November 5th to express my concerns that several questions I had posted to the site about my order had gone unanswered. After that conversation I followed up with an email the same day. I thought everything would be smooth sailing.
The product arrived at his location on the 7th of November. The shipping invoice was printed on the 9th, and the package was received for shipping at USPS on the 12. After several communications to which I hadn't recieved any response to my inquires about why the tracking information remained not updated, I discovered today that they failed to dispatch the package as overnight, printed the shipping label on the 9th, and gave it to USPS either late on the 12th or early on the 13th.
Electronic Shipping Info Received November 9, 2013 -ATLANTA GA, 30320
Depart USPS Sort Facility November 13, 2013 -BETHLEHEM GA, 30620
Accepted at USPS Origin Sort Facility November 13, 2013 - 12:51 am ATLANTA GA, 30320
Processed at USPS Origin Sort Facility November 13, 2013 - 2:24 am
I notified the company and was refunded the 27 dollars immediately. That isn't the point. And maybe that is why there isn't more mention of this company on this forum. Yes they came through with product (well it's on the way) but the customer service and other aspects of dealing with this company that make you feel like your being robbed.
Essentially the issue with this vendor is:
1) Lack of communication
2) Lack of follow through on order
I may (or may not I don't care at this point) get the product, but it won't be until a week later than it should have been, and there was no apology offered or excuse made... Just "whats your PayPal account and I'll refund you the money"