Company name
Exhale Vapors
Date of your initial complaint to the supplier.
16 November 2013
How did you contact the supplier
Website ticket system
Ticket number (if you were issued one)
415-2912, 732-1237, and VIZ-656-22495
General nature of complaint
Shipping
Briefly describe your problem or issue
I originally placed order #10665 with them on Wednesday morning 11/13/13 with priority mail because their website says all orders ship same or next day. They are located in Austin, TX and I am in Houston so it worked out because I needed a mod by Saturday.


On Saturday 11/16/13 I already realized that I will not be receiving the item that day and my order still said processing, so I opened a ticket just to be sure that they received my order. No response so I sent them another ticket on 11/19/13.


After some digging on ECF, i noticed that they told another customer to use a different email account to contact them because the one on their website gets flooded. So On 11/20/13 I sent an email to exhalevapors.kayako.com. Still no response.


So now I am out $51 with no contact whatsoever from the vendor.