HaloDate of your initial complaint to the supplier.
14 February 2014How did you contact the supplier
EmailTicket number (if you were issued one)
1033111General nature of complaint
Defective or wrong productBriefly describe your problem or issue
On February 14th I received the Triton variable voltage battery that I had ordered. Upon attempting to charge said battery I discovered that it was in fact a defective product. This same day I sent an email to Halo. The next day I received an email with instructions on how to send the defective battery back to Halo. I did this the very next day. Upon receipt of the defective battery, Halo contacted me and said they would process my refund, which is what I requested. After several more emails and requests as to where my refund was I asked for them to send me proof that the refund was processed. They sent me proof for a refund of $5.32 of which I was suppose to receive a refund for the price of the Triton Variable Voltage which cost $33.81. They even assured me in a prior email that I would receive this amount, the $33.81, as that is what I paid for the defective battery. Again, even after they said that the only proof they sent was for a $5.32 refund of which I did receive at my bank today 4 March 2014. I have sent yet another email asking where my CORRECT refund of $33.81 was. I have yet to hear back from them in regards to getting my correct refund.
This is beyond unacceptable. When we have to pay for their products our money is received immediately and yet here it is the 4th of March and not only do I not have the correct refund, I do not have anyone contacting me to explain what the problem is, of which there shouldn't be one other than the fact than I DID NOT RECEIVE MY CORRECT REFUND AMOUNT!
In my opinion this is not the proper way to conduct business.