Naturally-Extracted-Tobacco - Customer service issue : saxguy9345
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Thread: Naturally-Extracted-Tobacco - Customer service issue : saxguy9345

  1. #1
    Full Member ECF Veteran saxguy9345's Avatar
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    Default Naturally-Extracted-Tobacco - Customer service issue : saxguy9345

    Company name
    Naturally-Extracted-Tobacco
    Date of your initial complaint to the supplier.
    1 May 2014
    How did you contact the supplier
    Email
    Ticket number (if you were issued one)
    none
    General nature of complaint
    Customer service
    Briefly describe your problem or issue
    Placed order on 3/28/14, my account was charged 3/30/14, and I still have not received my order. I understand there might've been health issues, but I have waited long enough with no contact. I've only sent one email, but this is enough. I'd rather have the juice than a refund, it's a shame that I might not order from them again. It's really good.

  2. #2
    Full Member ECF Veteran saxguy9345's Avatar
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    Jan 2011
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    PA
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    Received my order on 6/26/14 and it's so, so good. With all the desert and fruit liquids I've been using lately, this stuff is real, in your face tobacco flavor and I love it. I'm not going to automatically recant my feeling about less than adequate service, but when this juice starts getting low, I’m going to throw some feelers out about order times and, if it’s even close to normal, I’ll order again. I guess I’m just bent up about being a part of a larger, crappy situation, but I hope they keep doing what they’re doing over there at NET.COM. It’s spot on.
    Big Juicy, jefsview and Miracles like this.

    eGo Twists/ Joye 510LR attys / ST 1.7 'Ressurectors' / Kanger EVOD
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