These guys had great customer service. Their processing time is 2-3 days according to their site and they still had my order marked as "awaiting shipment" in less than 24 hrs. They let me add an item to my order and then added a 20% off coupon that I didn't know about. So I got an atomizer for 2.80$! Haven't tried the juice yet but my brother loves it and I'm getting all around good vibes. Flavor I ordered is a custom blend of tobacco, french vanilla, and whiskey. So if it sucks, it is probably my fault for adding whiskey to a tried and true combo.