puresmoker warranty????

[ZambucaLu]

Try sending him a PM.

Lu

[Sun Vaporer]

I have placed 8 orders with Puresmoke over the last 2 months and of the many items that I have bought, I only got 1 battery (out of 8) which had a problem. I contacted the Owner, Steve and sent out a new one which I got 2 days later---no questions asked. How he fills and ships so fast is beyond me. When it comes to his warranty, he stands by his word--that has been my experience. If all companies were run like Puresmoker, the consumer world would be a whole lot happier and as noted, if you are going to have a problem, it is going to show up in 14 days--keep up the good work Steve!!!!

[Bellinghamster]

We all love Cash's stuff so much, and we all send folks his way. I'm not surprised he's running out of things and missing the odd e-mail. Steve, I hope this new shipment is HUGE - your fanbase is growing

[Kate]

I've never heard of a case of Puresmoker letting someone down on warranty. Maybe there has been a misunderstanding for Singalo or something.

Maybe you could send Cashmere a message here or something Singalo, I'm sure there is a good explanation for them not answering your email.

[CaSHMeRe]

Getting through emails now guys ... If you haven't gotten a response from an email sent today, you will likely have it within an hour or two

[heathmcse]

i must have bad luck or something, i ordererd a 901 starter kit from puresmoker and one battery was DOA, (they are sending me a new one ) and my atomizer that came with the kit died about an hour ago! is the warranty the same 14 days for atomizers? even if it's not under warranty the prices they have are great and i ordered a spare with the kit, and i will order another when they have the cash liquid back on the site, i really want to try the cola flavor. i have read here that its great.

[rhyddereh]

My experience with puresmoker is that while he's got good prices, when he gets busy (which he's been the last few weeks) his cust service goes down (as to be expected). He tries really hard though I can see that in communications with him, he just seems overwhelmed at times (either that or his spam filter thinks some of my emails are spam ). All in all I'd say you just need to be a pest on those times and don't even think about doing anything out of the ordinary when he gets new juice in .

He does honor his warranty without question though it seems even when overwhelmed. That's a really good thing.

[Singalo]

I've never heard of a case of Puresmoker letting someone down on warranty. Maybe there has been a misunderstanding for Singalo or something.

Maybe you could send Cashmere a message here or something Singalo, I'm sure there is a good explanation for them not answering your email.

Yes I own Steve an apology, he did send me a replacement a few day ago. I guess He sent it to me without replaying to my last email..

[Singalo]

Getting through emails now guys ... If you haven't gotten a response from an email sent today, you will likely have it within an hour or two

Steve, I got the replacement! sorry for the misunderstanding

[ZambucaLu]

I think sometimes we forget that we (ECF members) are not the only ones buying from these suppliers. I know that both my brother and myself have sent outside customers to Steve....as I'm sure others on here have as well.

When we have problems, we ask amongst ourselves but imagine users who are not members here. Who do you think they ask? The supplier, most likely.

I think Steve is inundated with emails. He once told me to PM him here; due to his volume of email, he would probably see it sooner....so that's what I do.

But I do think it helps to keep in mind that we are not his only customers.

Lu