Njoy Npro - Page 4 - E-Cigarette Forum

Judge Mental · 05-10-2009, 05:02 PM

Cheryl... that's disappointing that the boiling didn't work. Sigh... About how long is that break in period until the primer is worn/burned off, if you remember? I don't know if I can stomach it.

Rick... Good for you and congrats! That's really encouraging that you haven't smoked one cigarette.

The liquid in the mouth happens about 50% of the time, I'd say. That seems a lot to me. Makes me gag and also burns tiny holes in my lips and tongue which take a day or two to heal. That can't be good for ya.

I guess I'll wait until the e-liquid comes and use it with the existing carts to see if it will help. I don't want to rush off to buy additional carts at this time until I know for sure if it will work. Don't want to throw anymore time or money into it if I'm going to go in another direction.

Thanks all for the input and suggestions. It does help me to feel a bit less frustrated.

Suzi

LuckyCharm · 05-10-2009, 05:33 PM

Quote:

Originally Posted by Judge Mental

Cheryl... that's disappointing that the boiling didn't work. Sigh... About how long is that break in period until the primer is worn/burned off, if you remember? I don't know if I can stomach it.

With mine, it only lasted about a day or so, I think. Your situation does sound excessive.

Quote:

The liquid in the mouth happens about 50% of the time, I'd say. That seems a lot to me. Makes me gag and also burns tiny holes in my lips and tongue which take a day or two to heal. That can't be good for ya.

That's definitely not a good sign. I would be extremely concerned if that ever happened to me! Also, the gurgling isn't right, either. Have you communicated all of this to NJOY? What is their response?

Quote:

I guess I'll wait until the e-liquid comes and use it with the existing carts to see if it will help. I don't want to rush off to buy additional carts at this time until I know for sure if it will work. Don't want to throw anymore time or money into it if I'm going to go in another direction.

As far as I know, the primer comes with the new attys, not the carts. So if it is on the atty, you're going to get the same result even with new liquid, I would imagine. That's why I recommended cleaning your atty. It didn't work for me (although I have a different problem), but it might for you. Still, I'd feel better if someone would explain the construction of the atty and how to safely maintain them. That's still an area of confusion for me.

There was a thread also discussing the atty/batt connection, and fiddling with the connectors in case they weren't making a solid connection. But apparently it's a delicate operation and you can ruin one or both if you're not careful, so I didn't put a lot of effort into that solution. Not sure if that could be causing your trouble, or if it might help me with mine. Maybe someone could do a video on exactly how that operation would be performed?

Cheers,

~~Cheryl

usamare · 05-10-2009, 05:41 PM

Some gurgling is to be expected. The cartridge juice gets pulled into that metal mesh looking material, most of that material is out of sight, wrapped around the heating coil, but when you draw on it, the air gets pulled through the metal mesh, delivering air and juice to the heating coil to make vapor.
Three things cause you to end up with a mouthful of not-so-yummy juice; If the metal mesh is overfull, the lightest draw in the world will still just give you a drink, and even when working normally, the vapor works like steam, and condensates on the inside of the mouthpiece, eventually building up into droplets that you end up drinking. (the third is drawing too hard, which can cause the liquid to be pulled past the heating element faster than it can be heated)

For fluid control, take off the cartridge, and use a straightened out paper clip or something to push out the juice cup out of the mouthpiece. Use paper towel to wipe off the outside of the juice cup. Do the same for the inside of the mouthpiece.

Also wipe off the smooth metal exterior of the atomizer.

Without the mouthpiece on the unit (just the atomizer and battery), hold the e-cig with the battery led pointed at the floor. Take some short draws on the atomizer and see if your getting good vapor production. (don't inhale, just puff) (you could replace the the mouthpiece, but don't use a mouthpiece with a juice cup at this point)

If there is NO vapor, the atomizer may not be heating up. This is either due to the battery or a bad atomizer.

If there is vapor, the atomizer is working.

If the vapor is very light or almost non-existent and tastes like hot dry metal, then the metal mesh is dry and will need to be primed with e-juice.

If there was decent vapor, but it tasted like burning vegetable oil on a stove, then you've got storage lubricant in the atomizer. The most reliable way I know to get rid of it is keep loading it with ejuice and puff through it till the vapor drops off (best to not even inhale), then load it with more ejuice, and do it again, and again...after about 4 full battery charges worth of puffing, it should be pretty much clean. (just don't let it get too dry, add juice to keep it making good vapor)

Hopefully this technique will get the thing working normally. Also, when you replace the juice cup and begin to put the cartridge back on, try to line up the oval shaped juice cup, with the wire mesh in the atomizer so that the the mesh won't touch the sides of the juice cup.

I devised the above by working with some skanky tasting 901's that I got. They rock now.

I mostly use 801's (penstyle, ncig) now, but the principles are the same.
With practice you get pretty good working these things:-)

Good luck!

Rickbar · 05-11-2009, 02:11 PM

Suzi,
What you are describing is definetely not right. There is NO WAY you should be getting that amount of liquid. I would contact NPRO asap and tell them. Maybe the unit is defective. I get a tiny bit of liquid once in awhile but it sounds like you are drinking the stuff. I also read on here that you can clean the atomizer with compressed air. Never tried it so I don't know if it works. The only other reason I can think of, if the unit is working correctly, is that you are sucking too hard and the liquid doesn't have time to heat up. This is probably the only case I can think of where sucking too hard is NO good hahahaha. But that's another story. Like I said, contact NPRO, they seem to be very good with replacements. Let me know how it works out.
Rick

Judge Mental · 05-11-2009, 07:03 PM

Thanks, Rick. I'm convinced there is something wrong with the system. This couldn't possibly be the norm.

I'm communicating with Npro via email but they're not exactly telling me what they're going to do to resolve the issue. First, they just wanted to replace the cartridges. But I told them that the complimentary cartridge they sent with the new atomizer tasted and acted the same as the others. They did tell me that since it was a consumable, they would NOT refund my purchase.
The next response I got was:

"It definitely is not working properly, you should not get liquid in your mouth and it should taste like a cigarette. What is your address?"

?? That doesn't exactly tell me what they plan to do. Guess I'll just have to wait and see. In the meantime, I'm reading and researching on here and thinking I may just get another type of system. I'm now looking at the M402 but because of my experience, I'm a little skeptical.

usamare... I applied your advice and it did help a little with the liquid in the mouth but the taste is still yucky. Hard to believe it would take that much maintenance per cartridge, though.

Suzi

Rickbar · 05-11-2009, 08:28 PM

Suzi,
At this point, I would call NJoy and tell them you want an entire new kit. As I have said, I have mine about 2 weeks and have been using my own liquid for about a week and have not had any problems. Sounds like a totally defective unit. Just tell them you want a new one. Good Luck.
Rick

Judge Mental · 05-11-2009, 08:56 PM

Well, that's what I told them I expected them to do in my last response to their email. No response so far. We'll see...

Thanks for your input - much appreciated!

Suzi

LuckyCharm · 05-12-2009, 04:42 AM

Suzi, who are you communicating with at NJOY?

LuckyCharm · 05-12-2009, 05:10 AM

Here's an email I just got this evening:

RE: NJOY Electronic Cigarettes

Dear Valued NJOY Customer,

First, we certainly appreciate your patronage and enthusiasm over the NJOY family of products. We have all been quite pleased with your overwhelming response to this product and recognize you as a very valued customer.

Unfortunately, we must apologize for our current inventory shortages which have resulted in extended delays in your continued purchases of NJOY products. We have recently experienced an interruption in our supply of NJOY Electronic Cigarettes, cartridges and related accessories as a result of the FDA claiming jurisdiction over the product. FDA has detained most shipments of electronic cigarettes and related accessories entering the U.S. for the past several weeks. Their assertion is that nicotine is a drug and the electronic cigarette is a device whose intended use is to deliver that drug. We do not agree with the position or actions of the FDA.

To defend our position of continuing to bring customer like you the first true innovation in a centuries old space, NJOY has enlisted a team of attorneys, scientists, lobbyists, and other experts whose belief is that the FDA has over stepped the bounds of their authority in this detainment action.
We encourage your help to ensure the survival of the e-cigarette as an alternative to traditional tobacco cigarettes that continue to kill 400,000 Americans each and every year. Below is a list of some things you can do to help the cause.

1) Write your Senators and other elected officials. Tell them about your experience with the electronic cigarette. Send it certified mail.
Sample text: "I am a loyal customer of the smoking alternative NJOY, and I have been informed that the FDA has taken the step to bar importation of more products at this time. I want you, as my elected representative/senator in Congress to help me continue to enjoy this product by asking the FDA to remove their detainment order from Customs."
Find out who is your Senator
Find out who is your Congressman Write President Obama

2) Contact your local newspaper or other media, Tobacco Free Kids, American Lung Association, American Cancer Society and other public health organizations to inform them about your experience with the electronic cigarette.

At this moment, we do not know when shipments are expected to resume. We have supplies of certain replacement cartridges currently available for immediate delivery but those supplies are being rapidly depleted. Once this situation is resolved to our satisfaction, we will enthusiastically support your continued use and support of all the NJOY products and accessories.

We will continue to keep you informed as things develop.

Sincerely,

Mackinaw, LLC
Proud U.S. Distributor for NJOY

42109 · 05-15-2009, 03:09 PM

Hi Suzi,
I agree with usamare. I have had my NPRO for 3 1/2 weeks and there was a learning curve. I had the liquid in the mouth problem too! The carts are high maintenance. But we have gotten to know one another now and I am very happy with it.
In addition to what usamare said, pop the endcap off the mouthpiece and wipe that out too. If you find any little round flat fiber discs, just ditch them.
When you put the cart back in the mouthpiece, there are 2 little splines that the flat sides of the cart sit between to keep the cart in position. A drinking straw works good for this.

05-12-2009, 05:10 AM	#39
LuckyCharm Super Member Join Date: Apr 2009 Location: Tacoma, WA Posts: 393	FW: Electronic Cigarettes in Short Supply! (message from NJOY) Here's an email I just got this evening: RE: NJOY Electronic Cigarettes Dear Valued NJOY Customer, First, we certainly appreciate your patronage and enthusiasm over the NJOY family of products. We have all been quite pleased with your overwhelming response to this product and recognize you as a very valued customer. Unfortunately, we must apologize for our current inventory shortages which have resulted in extended delays in your continued purchases of NJOY products. We have recently experienced an interruption in our supply of NJOY Electronic Cigarettes, cartridges and related accessories as a result of the FDA claiming jurisdiction over the product. FDA has detained most shipments of electronic cigarettes and related accessories entering the U.S. for the past several weeks. Their assertion is that nicotine is a drug and the electronic cigarette is a device whose intended use is to deliver that drug. We do not agree with the position or actions of the FDA. To defend our position of continuing to bring customer like you the first true innovation in a centuries old space, NJOY has enlisted a team of attorneys, scientists, lobbyists, and other experts whose belief is that the FDA has over stepped the bounds of their authority in this detainment action. We encourage your help to ensure the survival of the e-cigarette as an alternative to traditional tobacco cigarettes that continue to kill 400,000 Americans each and every year. Below is a list of some things you can do to help the cause. 1) Write your Senators and other elected officials. Tell them about your experience with the electronic cigarette. Send it certified mail. Sample text: "I am a loyal customer of the smoking alternative NJOY, and I have been informed that the FDA has taken the step to bar importation of more products at this time. I want you, as my elected representative/senator in Congress to help me continue to enjoy this product by asking the FDA to remove their detainment order from Customs." Find out who is your Senator Find out who is your Congressman Write President Obama 2) Contact your local newspaper or other media, Tobacco Free Kids, American Lung Association, American Cancer Society and other public health organizations to inform them about your experience with the electronic cigarette. At this moment, we do not know when shipments are expected to resume. We have supplies of certain replacement cartridges currently available for immediate delivery but those supplies are being rapidly depleted. Once this situation is resolved to our satisfaction, we will enthusiastically support your continued use and support of all the NJOY products and accessories. We will continue to keep you informed as things develop. Sincerely, Mackinaw, LLC Proud U.S. Distributor for NJOY

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05-10-2009, 05:02 PM	#31
Judge Mental Super Member Join Date: May 2009 Location: FL Posts: 920	Cheryl... that's disappointing that the boiling didn't work. Sigh... About how long is that break in period until the primer is worn/burned off, if you remember? I don't know if I can stomach it. Rick... Good for you and congrats! That's really encouraging that you haven't smoked one cigarette. The liquid in the mouth happens about 50% of the time, I'd say. That seems a lot to me. Makes me gag and also burns tiny holes in my lips and tongue which take a day or two to heal. That can't be good for ya. I guess I'll wait until the e-liquid comes and use it with the existing carts to see if it will help. I don't want to rush off to buy additional carts at this time until I know for sure if it will work. Don't want to throw anymore time or money into it if I'm going to go in another direction. Thanks all for the input and suggestions. It does help me to feel a bit less frustrated. Suzi

05-10-2009, 05:41 PM	#33
usamare Full Member Join Date: Apr 2009 Location: Wadsworth Posts: 138	Some gurgling is to be expected. The cartridge juice gets pulled into that metal mesh looking material, most of that material is out of sight, wrapped around the heating coil, but when you draw on it, the air gets pulled through the metal mesh, delivering air and juice to the heating coil to make vapor. Three things cause you to end up with a mouthful of not-so-yummy juice; If the metal mesh is overfull, the lightest draw in the world will still just give you a drink, and even when working normally, the vapor works like steam, and condensates on the inside of the mouthpiece, eventually building up into droplets that you end up drinking. (the third is drawing too hard, which can cause the liquid to be pulled past the heating element faster than it can be heated) For fluid control, take off the cartridge, and use a straightened out paper clip or something to push out the juice cup out of the mouthpiece. Use paper towel to wipe off the outside of the juice cup. Do the same for the inside of the mouthpiece. Also wipe off the smooth metal exterior of the atomizer. Without the mouthpiece on the unit (just the atomizer and battery), hold the e-cig with the battery led pointed at the floor. Take some short draws on the atomizer and see if your getting good vapor production. (don't inhale, just puff) (you could replace the the mouthpiece, but don't use a mouthpiece with a juice cup at this point) If there is NO vapor, the atomizer may not be heating up. This is either due to the battery or a bad atomizer. If there is vapor, the atomizer is working. If the vapor is very light or almost non-existent and tastes like hot dry metal, then the metal mesh is dry and will need to be primed with e-juice. If there was decent vapor, but it tasted like burning vegetable oil on a stove, then you've got storage lubricant in the atomizer. The most reliable way I know to get rid of it is keep loading it with ejuice and puff through it till the vapor drops off (best to not even inhale), then load it with more ejuice, and do it again, and again...after about 4 full battery charges worth of puffing, it should be pretty much clean. (just don't let it get too dry, add juice to keep it making good vapor) Hopefully this technique will get the thing working normally. Also, when you replace the juice cup and begin to put the cartridge back on, try to line up the oval shaped juice cup, with the wire mesh in the atomizer so that the the mesh won't touch the sides of the juice cup. I devised the above by working with some skanky tasting 901's that I got. They rock now. I mostly use 801's (penstyle, ncig) now, but the principles are the same. With practice you get pretty good working these things:-) Good luck!

05-11-2009, 02:11 PM	#34
Rickbar Full Member Join Date: May 2009 Location: Melville, NY Posts: 39	Suzi, What you are describing is definetely not right. There is NO WAY you should be getting that amount of liquid. I would contact NPRO asap and tell them. Maybe the unit is defective. I get a tiny bit of liquid once in awhile but it sounds like you are drinking the stuff. I also read on here that you can clean the atomizer with compressed air. Never tried it so I don't know if it works. The only other reason I can think of, if the unit is working correctly, is that you are sucking too hard and the liquid doesn't have time to heat up. This is probably the only case I can think of where sucking too hard is NO good hahahaha. But that's another story. Like I said, contact NPRO, they seem to be very good with replacements. Let me know how it works out. Rick

05-11-2009, 07:03 PM	#35
Judge Mental Super Member Join Date: May 2009 Location: FL Posts: 920	Thanks, Rick. I'm convinced there is something wrong with the system. This couldn't possibly be the norm. I'm communicating with Npro via email but they're not exactly telling me what they're going to do to resolve the issue. First, they just wanted to replace the cartridges. But I told them that the complimentary cartridge they sent with the new atomizer tasted and acted the same as the others. They did tell me that since it was a consumable, they would NOT refund my purchase. The next response I got was: "It definitely is not working properly, you should not get liquid in your mouth and it should taste like a cigarette. What is your address?" ?? That doesn't exactly tell me what they plan to do. Guess I'll just have to wait and see. In the meantime, I'm reading and researching on here and thinking I may just get another type of system. I'm now looking at the M402 but because of my experience, I'm a little skeptical. usamare... I applied your advice and it did help a little with the liquid in the mouth but the taste is still yucky. Hard to believe it would take that much maintenance per cartridge, though. Suzi

05-11-2009, 08:28 PM	#36
Rickbar Full Member Join Date: May 2009 Location: Melville, NY Posts: 39	Suzi, At this point, I would call NJoy and tell them you want an entire new kit. As I have said, I have mine about 2 weeks and have been using my own liquid for about a week and have not had any problems. Sounds like a totally defective unit. Just tell them you want a new one. Good Luck. Rick

05-11-2009, 08:56 PM	#37
Judge Mental Super Member Join Date: May 2009 Location: FL Posts: 920	Well, that's what I told them I expected them to do in my last response to their email. No response so far. We'll see... Thanks for your input - much appreciated! Suzi

05-12-2009, 04:42 AM	#38
LuckyCharm Super Member Join Date: Apr 2009 Location: Tacoma, WA Posts: 393	Suzi, who are you communicating with at NJOY?

05-15-2009, 03:09 PM	#40
42109 Super Member Join Date: May 2009 Location: S. Indiana Posts: 745	Hi Suzi, I agree with usamare. I have had my NPRO for 3 1/2 weeks and there was a learning curve. I had the liquid in the mouth problem too! The carts are high maintenance. But we have gotten to know one another now and I am very happy with it. In addition to what usamare said, pop the endcap off the mouthpiece and wipe that out too. If you find any little round flat fiber discs, just ditch them. When you put the cart back in the mouthpiece, there are 2 little splines that the flat sides of the cart sit between to keep the cart in position. A drinking straw works good for this.