INTRODUCING - The VOLT X² - ALL NEW Batteries/Passthrough

[Imagine]

I am pretty sure the replacement will be coming with a return envelope ... I have not read your service ticket but that should be the case.

This is a sure fire way to lose a customer. In an industry with few manufacturers/wholesalers and many retailers, customer service is most important.

I was new to Smokeless Image, but advice from a friend entered me into an order with them. As has been reported by numerous people, the X2 has some "DOA's". Mine would not take a charge, the blue light did not come on. After the initial charge was gone, all that was left was the blinking fire button.

Now certainly after communicating with the company, they were goods enough to send out a replacement, but wanted me to return the old one ( 2 days ) at my expense. Not a huge issue, certainly concerning the cost for sure. But with this situation well documented, they should have enclosed a return envelope with postage paid.

I will of course return it to them as I just received the replacement, but as for repeat business, Volcano received a $175 order last night from me.

[Flieger]

It is important to note that the X2's that are shipping now were the first run of these by SI. They want the defective ones back to determine the root cause of the failure enabling them to communicate the issues to the factory. Glad you got your replacement. SI has stellar customer service and many of us would say it is the best in the industry. I've dealt with suppliers that wouldn't send a replacement until they received the defective part back. I am sure they will make it right with you.

I understand, but to reiterate, I simply believe that the cost of a new or trial product is something that should be made easy for a return for a brand new customer. I imagine I've been spoiled by Amazon.
It is absolutely not the money, as buying from Volcano is evidence of that, it's the inconvenience more than anything.
I appreciate having my expectations exceded.

[Flieger]

I am pretty sure the replacement will be coming with a return envelope ... I have not read your service ticket but that should be the case.

No it sure didn't, but I do intend to have the defective one on it's way back to you no later than Saturday.

[Imagine]

I am sorry about that... let me have your ticket number and I will have them credit you for the return shipping.

No it sure didn't, but I do intend to have the defective one on it's way back to you no later than Saturday.

[cthompson116]

Imagine,

Is SI going offer the Auto 650mah in Black? Maybe just out of stock right now. Any ETA?

thanks,

Chris

[Imagine]

yes just out of stock in auto... we do have the 650 black manual..

What we have in stock is going fast... about 2 weeks for a restock.

Imagine,

Is SI going offer the Auto 650mah in Black? Maybe just out of stock right now. Any ETA?

thanks,

Chris

[fuzzione]

Imagine, has there been any definitive news about the 'blue led charging issue' on the X2's? I just got mine in the mail today, 2 1300's, one manual and one auto. Also got the 1.5 wall wart charger. Thought the first thing I should do was charge the auto but after 6 hours on the 1.5 charger the blue light remains on. Should I simply keep charging the battery overnight to see if the led goes out? My concern is that the overcharge cutoff circuitry may be malfuntioning. Or it could be working fine but the led is simply malfunctioning? In any event can you shed any further light as to whether I have a defective battery? I have yet to open the manual X2 but I'll be charging that one tomorrow. As this is my 1st ever hardware purchase I'd like to start off on the right foot, preferably with a battery that isn't overcharging. Thanks in advance for your insight.

[Imagine]

are you using it while it is charging?

Imagine, has there been any definitive news about the 'blue led charging issue' on the X2's? I just got mine in the mail today, 2 1300's, one manual and one auto. Also got the 1.5 wall wart charger. Thought the first thing I should do was charge the auto but after 6 hours on the 1.5 charger the blue light remains on. Should I simply keep charging the battery overnight to see if the led goes out? My concern is that the overcharge cutoff circuitry may be malfuntioning. Or it could be working fine but the led is simply malfunctioning? In any event can you shed any further light as to whether I have a defective battery? I have yet to open the manual X2 but I'll be charging that one tomorrow. As this is my 1st ever hardware purchase I'd like to start off on the right foot, preferably with a battery that isn't overcharging. Thanks in advance for your insight.

[fuzzione]

No, I haven't even threaded a carto onto it yet. Still getting the hang of filling those suckers...my fingers are sticky as i type this....

[Imagine]

oh man I hate to say it but unless the light goes out it will need to be replaced... because the light should be going out when fully charged and not in use.

No, I haven't even threaded a carto onto it yet. Still getting the hang of filling those suckers...my fingers are sticky as i type this....