I purchased a Twisp Stick from Hirschs, Strubens Valley in Jo’burg today which came with a USB cable for charging off a computer. The person who recommended the Stick to me says her stick came with the USB cable as well as a 2 pin USB/Mains adapter. The included components description on your website is ambiguous and says “1x USB Pass through + Charger”. I’m confused, should I have received a USB/Mains adapter with my Twisp Stick? I certainly believe this to be essential.
I have some further concerns: Having done some research before choosing the Stick, I wanted to ensure I was properly set up and equipped, so I asked for a spare atomiser, a mains loose battery charger (your website recommends your ‘cigar charger’ for this size battery), and the USB/Mains adapter. Hirsch had none of these accessories and sell only the starter kits and liquids. As an “agent” and therefore an extension of Twisp, why are they so poorly stocked? I tried a second retailer, Smoker’s Corner, Clearwater Mall, and they had none of these items, not even the Stick itself. A third retailer off your website list, Medicross Pharmacy Westgate, Don’t carry your product at all.
Where am I to get the Twisp components I need? What happens if something fails and I can’t get spares?
Another query: I’d read on your website that the Stick uses the same atomiser as your ‘Classic’, the assistant at Hirschs tried an atomizer from a Classic and it was much thinner than the Stick atomiser and didn’t fit, please clarify?
Please help me make my Twisp experience pleasurable and hassle free.
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