VERY unhappy with my NJOY

[jmcclimo2003]

I didn't think you could return an njoy. There's nothing in their manual or on their website about it.

[Bugzster]

I didn't think you could return an njoy. There's nothing in their manual or on their website about it.

Simply call 1 - 888 NOW NJOY - ext 106 for product support, Monday - Friday 10 am - 4 pm pacific standard time. Be sure to leave a message if you don't get anyone right away.

I spoke with Cynthia and she got a replacement atomizer and battery in the mail the next day.

[LuckyCharm]

Simply call 1 - 888 NOW NJOY - ext 106 for product support, Monday - Friday 10 am - 4 pm pacific standard time. Be sure to leave a message if you don't get anyone right away.

I spoke with Cynthia and she got a replacement atomizer and battery in the mail the next day.

I never get an answer when I call that number, always wind up playing phone tag, which seems very unprofessional to me. And I've never spoken to Cynthia, although I did get email from her. But my distributor, Al, said he'll take it back within 30 days if I'm not satisfied.

Did your replacement atomizer and battery work? How long have they worked for you? Mine didn't go bad till just yesterday, and I've had the thing just under a month now. Al thinks it might be the charger, too -- geez, how many parts are they gonna hafta replace on this thing???

~~Cheryl

[lachesis]

Well, Its good to have a paypal account, which I paid best ecig via paypal.
paypal could be a pain in the neck, but it's handy tool to have when you deal online dealers.

As CssReb says, Ruyandirect.com also I heard alot of good things about (especially the price), and David Yang's Eastmall.net.

[jamie]

my distributor, Al, said he'll take it back within 30 days if I'm not satisfied.

Did your replacement atomizer and battery work? How long have they worked for you? Mine didn't go bad till just yesterday, and I've had the thing just under a month now. Al thinks it might be the charger, too -- geez, how many parts are they gonna hafta replace on this thing???

Cheryl, can distributor Al let you try another charger then? That would at least offer clarification (and maybe result in some charged batteries).

I'm sorry you're having difficulties with Njoy replacement. You might try replying to Cynthia's email with a subject of "Cynthia, I recieved your email..." and see if that catches her eye. You shouldn't have to do this, I agree. Njoy customer service seems overwhelmed too often.

Just to set expections for future purchases, it is not uncommon to have sudden part failure with any ecig product. Many don't last even a month. You may notice hundreds and hundreds of posts here about parts failing on day 1 or 3 or in 10 days. If you get a kit anywhere and everything lasts longer than a month, many of us will congratulate you for your luck in getting a good one!

[LuckyCharm]

Cheryl, can distributor Al let you try another charger then? That would at least offer clarification (and maybe result in some charged batteries).

Al is sending me two new batteries, a charger, and an atomizer. The batteries should be here tomorrow, but if the problem's the charger, that's not going to do me much good. I wonder if there's any risk in attaching good batteries to a bad charger?

You might try replying to Cynthia's email with a subject of "Cynthia, I recieved your email..." and see if that catches her eye. You shouldn't have to do this, I agree. Njoy customer service seems overwhelmed too often.

Actually, it was Chelsea, now that I've double-checked. Yes, they do seem overwhelmed. That's why I've encouraged them to set up a blog, where customers can post questions and their answers can be viewed by anyone interested. They could even establish a presence here! Much more efficient that way than playing phone tag with Shirley, who left another message on my machine while I was out today, so I'll have to call her back and leave a message, which she'll probably return tomorrow afternoon while I'm out... again... *sigh*

Just to set expections for future purchases, it is not uncommon to have sudden part failure with any ecig product. Many don't last even a month. You may notice hundreds and hundreds of posts here about parts failing on day 1 or 3 or in 10 days. If you get a kit anywhere and everything lasts longer than a month, many of us will congratulate you for your luck in getting a good one!

Well, at least I'm not alone. But doesn't this get to be quite expensive? Doesn't it rather negate the "savings" aspect of it? At any rate, I'm resigned now to always having a backup, and I've just ordered a DSE801 from Ruyan, so we'll see how long that takes to get here. Maybe that was a mistake, ordering directly from the company -- how would I return or exchange a product from China? Hmmm... but at least it was only around $50, with a spare atomizer and battery.

~~Cheryl

[TDM]

Here is a NJOY horror story for you. I purchased the mini e-cig model from them. It lasted a week before the atomizer took a crap. I called and it 2 days for them to get back to me. In the mean time I bought their penstyle to get by with. It took 2 weeks to get the atomizer for the e-cig model. The DAY I got the atomizer for the e-cig the atomizer for the penstyle took a crap!! When I called I asked them how long are the atomizers suppose to last?? The response I got was totally unbelievable!! The response "Why does it matter how long they last just call us and we will send you a new one!!"

So the record is
e-cig 1 week use
penstyle 2 week use

I subsequently got ahold of vaporguys. Wish I had found these guys sooner!! $20 cheaper AND they met me at a shopping center and brought me my order as I am a over the road truck driver

VAPORGUYS RULE!!!!!!!!!!

[jamie]

I wonder if there's any risk in attaching good batteries to a bad charger?

There is some risk, yes.

I've encouraged them to set up a blog, where customers can post questions and their answers can be viewed by anyone interested.

That's a tough one. In theory I like it. In actuality... ecigs have such quality issues overall, and are disposable, and they sell internationally and through chain stores. I'm not sure what they'd do besides apologize and take complaints. It could destroy their business. They would have to have great great folks writing for it and walk a fine line.

playing phone tag with Shirley, who left another message on my machine while I was out today, so I'll have to call her back and leave a message, which she'll probably return tomorrow afternoon while I'm out... again... *sigh*

I'm not sure why all the tag. Neither of you know what the problem is. Since you didn't buy from the website (I guess), you don't have an order number but you have receipt information. Give them the basics, say you need 2 batteries and a charger. You will send your parts back when the new ones arrive. Leave your ship address. That can be done email or voicemail. Ask for a confirmation reply. Thank them profusely (honey/vinegar )

But doesn't this get to be quite expensive? Doesn't it rather negate the "savings" aspect of it?... ordered a DSE801 from Ruyan...

It can. That's why this forum has a lot of people talking about how to maintain atomizers, fix batteries, DIY juice...

Your China order, I understand you are supposed to pay to send them your bad parts plus pay them shipping so they'll send you the replacement parts. I hear they don't always enforce that, but sometimes they do. You're having such problems with Njoy, you didn't read the Ruyan return policy?

[booboo]

At least with Ruyandirect, the parts are so cheap, you can buy a bunch, so you have backup if you have to wait for the return process. They have a year guarantee on most things, but the rn4075 is no longer warrantied because Ruyan won't replace them any more.....so watch that.
but still, you could buy 4 whole sets for price of 1 Njoy!

[LuckyCharm]

There is some risk, yes.

Then maybe I don't want to be so quick to attach the batteries that are supposed to arrive tomorrow to my existing charger, in case that's the problem. I should wait until the new charger arrives, too...

(Re: blogs) That's a tough one. In theory I like it. In actuality... ecigs have such quality issues overall, and are disposable, and they sell internationally and through chain stores. I'm not sure what they'd do besides apologize and take complaints. It could destroy their business. They would have to have great great folks writing for it and walk a fine line.

I own an ozone sanitizing product made by Tersano, another emerging technology and company. They have maybe 3-4 employees, including the inventor/owner, Steve Hensperger. And they do their best customer service by blog.

Since you didn't buy from the website (I guess), you don't have an order number but you have receipt information.

I bought from Apollo Distributions, and they suggested I contact Shirley, which I had already done, as impatient as I am, especially when one of my addictions is at stake.

Give them the basics, say you need 2 batteries and a charger. You will send your parts back when the new ones arrive. Leave your ship address. That can be done email or voicemail. Ask for a confirmation reply. Thank them profusely (honey/vinegar )

Good advice, although I really don't feel I should have to ship parts back at my own expense if they're defective, on top of the inconvenience. Most reputable companies will email you a prepaid shipping label that you can tape onto a package and drop off at any convenient location. I'll see what comes in the mail tomorrow and the rest of this week, and proceed accordingly.

Your China order, I understand you are supposed to pay to send them your bad parts plus pay them shipping so they'll send you the replacement parts. I hear they don't always enforce that, but sometimes they do. You're having such problems with Njoy, you didn't read the Ruyan return policy?

I was desperate. It was late at night, I was struggling with a newly-adopted cat and my really-not-amused dog, jonesing for a fix, and I cracked. Their unit was a fraction of what NJOY is. I thought, "I can throw away this piddly amount of money if it'll get me vaping again, quickly!" I wonder if these distributors realize how loyal their clientele really WANT to be? We're here because we're already hooked, but there's always a fallback if it gets to be too expensive or difficult. Plus, every one of us here is an evangelist. People see us and say, "What is that?" When you explain it, they're very intrigued, especially if they're smokers. Does NJOY want me to be able to tell these people to absolutely go to them, they're awesome, and they won't be sorry? Now it's MY credibility on the line. Help me help you, NJOY, because I for one do not want to see you go away!

~~Cheryl