VERY unhappy with my NJOY

**LuckyCharm** · 04-07-2009, 02:13 AM

Got two dead batteries right now, won't charge. Shirley hasn't replied to my email or voicemail since yesterday morning.

Got less than a week to return this piece of crap for a refund. Anybody know of a GOOD company with RESPONSIVE customer service?

~~Cheryl

P.S. Cranky, getting ready to smoke my first analog in almost a month. Dammit.

**lachesis** · 04-07-2009, 02:44 AM

Well, I understand your frustration already - as I'm ready to be a vape-only person myself. Thus I bought a 2nd back-up unit, even before my first came in.

But as per NJOY, although their product is rather overpriced side - but they do have warranty. Since you have it, I advise to take advantage of it as much as you can.

On the other hand, spend a bit of money for another model, perhaps? I'm not sure what model you have - just assuming you have a Npro - I'd say why not buy a penstyle DSE801?

I ordered my first e-cig from TW - their RN4081 for my first one - but shortly after, I bought a set of DSE801 myself, just incase something might happen to my RN4081 and need anything in back=up while I wait for the spare parts. Sometimes, one specific model is hard to find, but the other model might be easier to find.... and you know. DSE901 or DSE801, one can't really go wrong with either one of them as they are probably most popular models as of now.

As per my back-up unit DSE801 - I ordered from best-ecig. Starter pack, USB Pass Through, 5 spare atomizer, and 10 pack empty cartridge only cost me around 80 some dollars including EMS shipping.

**breakfastchef** · 04-07-2009, 04:57 AM

Call NJOY and get Cynthia or Chelsea if Shirley is not returning your calls/emails.

**BeRight** · 04-07-2009, 05:06 AM

It took NJOY two days to respond to my email, and replacements were sent the next day.

**mamu** · 04-07-2009, 05:09 AM

I'm VERY happy with my Rio (801 type) from vapornine.com! I ordered on Monday and got it on Thursday. In addition to the starter kit, I got an extra atomizer and the USB pass-through. I love the 24/7 battery charge.

**LuckyCharm** · 04-07-2009, 05:25 AM

Originally Posted by breakfastchef

Call NJOY and get Cynthia or Chelsea if Shirley is not returning your calls/emails.

I tried. Cynthia actually emailed me, and I tried calling her, but I got the same stupid IP Phone system that they're all on (this is really very chintzy, and not a good business image). So I emailed her. Meanwhile, I'm working with Al, my distributor. But none of this is doing me any good while my freakin' unit is nonfunctional!

I want to do business with a company that has some sort of rapid response system in place. Some kind of database to track customer calls, so they don't waste time calling me twice for the same issue while claiming their call volume is too large. Some method of ORGANIZATION.

Does anybody know of a company like this? I don't have a lot of time. I need to return my NJOY within the week.

~~Cheryl

**LuckyCharm** · 04-07-2009, 05:28 AM

Originally Posted by lachesis

As per my back-up unit DSE801 - I ordered from best-ecig. Starter pack, USB Pass Through, 5 spare atomizer, and 10 pack empty cartridge only cost me around 80 some dollars including EMS shipping.

Could you provide the URL? Best-ecig.com didn't work for me.

Thanks,

~~Cheryl