Puresmoker.com Not Impressed...

[just4747]

To the OP: I was told to do the same thing by Steve with a paperclip to fix a battery that had a pressure switch that kept activating just when it was moved at times (LED would light up for no reason). So I took a paperclip, carefully moved it around inside the hole for maybe 5 seconds, and ever since then, no problems!! So it clearly worked and it's been fine for weeks now...

[cynetinc]

Hi all! At least you guys got some kind of reply from Steve, I've been tryring to get hold of him since last Friday. I'm having the same problem with the battery that I got from the Puresmoker. It just stays on until I unscrew it from the atomiser completelly. Tried the trick with a paper clip, no change. So, I have emailed Steve three times since then -not a single reply. Very frustrating, especially since most people here seem to have somewhat elevated opinion of the vendor. Steve, if you will read this post, please respond, this is not cool, it's cold. I'm just a customer with a faulty battery, looking to exchange it, that's all.

[lucisac]

How many times must I repeat? Please read my first post more carefully instead of skimming. I have attempted the fix, it did not resolve the issue I reported. A customer for one should not have to touch the hardware to get it going, a working part is payed for and must be tested and delivered no ifs or buts. In my care, a faulty battery was delivered, which then destroyed my atomizer, and after stating both these events I was only told in reply to attempt the fix for the battery in question, and no word or care for the state of the atomizer.

[just4747]

I get it, I was just stating that for some people, that does fix the problem. All you can do now is wait for Steve to get back to you...he must be busy or out of town if he's not answering everyone immediately. Send him a PM on here...

[lucisac]

That post was directed to Jasby, no need to worry just4747. There's actually "more" to the story, but I can't post that for personal reasons.

[rikisugimoto]

I hope you get your situation resolved as soon as possible, but I gotta tell you that Steve at Puresmoker is one of the most reliable and prompt, as well as helpful suppliers of ecigs on the net.

So many positive statements about his service and products on this forum have been nothing but complimentary, so I am trusting that yours was just an unfortunate experience of getting a bad ecig set. Don't let that get you down about Puresmoker OR e-smoking, it IS the "****!"

If you have to be upset at the situation, "hate the game, don't hate the player." Contact Steve and see if you can reach a solution together.

[lucisac]

Unfortunately I will be returning the product. In addition to the atomizer it fried and faulty battery, the unit leaves terrible marks if slightly dropped (where the Janty does not), and the connector is crooked.

[Jasby]

That post was directed to Jasby, no need to worry just4747. There's actually "more" to the story, but I can't post that for personal reasons.

I did not "skim" your post, I understand fully that you did try the fix. I was responding to your complaint about having the fix suggested to you.

[CaSHMeRe]

Boys, you are in Australia, I'm in the USA. If I don't have the chance to email you back for a few hours, ever think I may actually be having dinner or actually sleeping??? Last I heard, we tried to do the trick and I had to run out, and I didn't hear the outcome of what happened. Hadn't heard or seen anything about it until this morning (its now 7:16am here) with a Nasty Forum Thread.

Then I get this email from Carl.

Hi Steve,

Unfortunately I am not copletely satisfied with the product I purchased from you. I have been in possession of the product for less than a week so I assume there will be no problem returning the starter kit for a refund. Can you please advise what parts I need to include when sending back the product.

So,

Let me now ask. I tried helping you LIVE ON MSN at 6-7pm at night last night, and I login this morning to this thread and the email, saying how I haven't helped??? Wow, talk about ungrateful. I never have issues sending warranty replacement parts, just because I don't function literally 24 hours a day, I get ousted on the here.... hmmm....

[CaSHMeRe]

Unfortunately I will be returning the product. In addition to the atomizer it fried and faulty battery, the unit leaves terrible marks if slightly dropped (where the Janty does not), and the connector is crooked.

Terrible Marks if Slightly Dropped - Connector Crooked And you're blaming the equipment for you dropping it? Its Matte Black for goodness sake. No glossy finish, etc....

Please do return it...