Puresmoker.com Not Impressed...

[CaSHMeRe]

I get it, I was just stating that for some people, that does fix the problem. All you can do now is wait for Steve to get back to you...he must be busy or out of town if he's not answering everyone immediately. Send him a PM on here...

I actually had dinner and slept for about 7 hours. These guys make it seem like I was gone for a few days. It was maybe 12 hours total!

[jarvis]

From the tone of this thread you would've thought that Cashmere had ignored you for days or weeks, to find out that it has been less than 24hrs and you are willing to devote a topic to his "bad" customer service is pretty bad form imho

[lucisac]

Boys, you are in Australia, I'm in the USA. If I don't have the chance to email you back for a few hours, ever think I may actually be having dinner or actually sleeping??? Last I heard, we tried to do the trick and I had to run out, and I didn't hear the outcome of what happened. Hadn't heard or seen anything about it until this morning (its now 7:16am here) with a Nasty Forum Thread.

Then I get this email from Carl.


So,

Let me now ask. I tried helping you LIVE ON MSN at 6-7pm at night last night, and I login this morning to this thread and the email, saying how I haven't helped??? Wow, talk about ungrateful. I never have issues sending warranty replacement parts, just because I don't function literally 24 hours a day, I get ousted on the here.... hmmm....

Steve please...
1. My last email to you was sent over 20hrs ago.
2. I do not know your MSN address nor have you on MSN messenger.
3. That post you quote regarding the replacement is my personal email from me to you, now I'm really upset you would even disclose that type of information with the public, especially after reading your prvacy statement, oh wait, there isn't one, my mistake.

[BrownBeer]

Cash,
Is it really worth shipping outside of the US?
Looks like a P.I.A.
Keep up the good work.
We know.

[lucisac]

OK I have spoken to Cash and it appears there was a miscommunication issue due to a 3rd party bystander. We have sorted our issues and are very happy with the outcome.

I would like to have this thread removed please as it now contains invalid responses and I don't want to mislead the community.

[CaSHMeRe]

Your wish is my command lucisac!

Happy to see we got this worked out!

Thanks bud

[CaSHMeRe]

Hi all! At least you guys got some kind of reply from Steve, I've been tryring to get hold of him since last Friday. I'm having the same problem with the battery that I got from the Puresmoker. It just stays on until I unscrew it from the atomiser completelly. Tried the trick with a paper clip, no change. So, I have emailed Steve three times since then -not a single reply. Very frustrating, especially since most people here seem to have somewhat elevated opinion of the vendor. Steve, if you will read this post, please respond, this is not cool, it's cold. I'm just a customer with a faulty battery, looking to exchange it, that's all.

Actually keep the thread open to see if anyone else needs help that I haven't been able to help! For instance, cynetinc, above ...

Cynetinc, I shot you a PM bud. In it includes my phone number with details. PM me your order # and we can get you squared away bud!

[Nazareth]

OK I have spoken to Cash and it appears there was a miscommunication issue due to a 3rd party bystander. We have sorted our issues and are very happy with the outcome.

I would like to have this thread removed please as it now contains invalid responses and I don't want to mislead the community.

Too late- I've made my mind up- Cash is no good- boooo Hissss boooo- down with Cash!

j/k

[Nazareth]

just because I don't function literally 24 hours a day, I get ousted on the here.... hmmm....

23 hours is acceptable :b

[kathyo13]

people dont realise that australians not only EXPECT GOOD SERVICE but also EXPECT a GOOD PRODUCT. this is what being Australian is all about. getting a fair go. if that means that we pay a pretty decent sum for something we expect good sewrvice and a good product to boot. if yanks are willing to pay a fortune and get crap in return thats their problem. australians are more discerning