Puresmoker.com Not Impressed...

[lucisac]

Hi,
I recently received a starter kit with a spare atomizer of the RN4074 penstyle from Puresmoker the other day. The pen worked great for the first day until I switched batteries. After a few puffs, I noticed that the LED on the battery stayed on even after I stopped drawing but by the time I noticed it the atomizer had completely burnt out.

After contacting Puresmoker it appears the battery has a sticky/sensitive switch. I was advised to use a paper clip to stick into the battery (which I believe is something the supplier should NOT be advising the end users to do – sticking metal in a power source) to fix the issue but was unsuccessful.

I am now sitting here with no reply after expressing my frustrations and asking for a replacement of the battery and atomizer. If I do not hear anything from Steve I may just return the whole starter kit back for a refund. I am not happy with this service.

[RatInDaHat]

That is very atypical of steve. He has lightning fast response times.

As far as the paperclip thing goes. You have 0% percent chance of harming yourself by putting a paperclip up the hole.

-Dusty-

[Alper]

Hi,
I recently received a starter kit with a spare atomizer of the RN4074 penstyle from Puresmoker the other day. The pen worked great for the first day until I switched batteries. After a few puffs, I noticed that the LED on the battery stayed on even after I stopped drawing but by the time I noticed it the atomizer had completely burnt out.

After contacting Puresmoker it appears the battery has a sticky/sensitive switch. I was advised to use a paper clip to stick into the battery (which I believe is something the supplier should NOT be advising the end users to do – sticking metal in a power source) to fix the issue but was unsuccessful.

I am now sitting here with no reply after expressing my frustrations and asking for a replacement of the battery and atomizer. If I do not hear anything from Steve I may just return the whole starter kit back for a refund. I am not happy with this service.

i think 99% of Steve's customers are happy with the service (including me) but there are occasions were things don't get communicated as well.

I agree with you Luci when i say that you shouldn't be sticking things into the battery, in saying that i understand were at a stage with ecigs were they arent the most reliable things in the world.

This leads to a lot of us having to make compromises and mod things. This is however not for everyone, which is the case with you.

It's a 2 edged sword, on one hand you have the seller which has a product only as good as the supplier, then you have the buyer which buys the equipment knowing the reliablilty issues associated with them

I think in the end if you dont feel comfortable with sticking a metal object in a power source (which i wouldn't expect you to) then thats fine. As long as you used it as the instructions lay out, you are entitled to a replacement.

Alper.

[lucisac]

All I want is for the parts that were delivered not working to be replaced, and the atomizer of course that was destroyed due to the faulty battery unit.

[Alper]

All I want is for the parts that were delivered not working to be replaced, and the atomizer of course that was destroyed due to the faulty battery unit.

I think thats fair. Since Steve has approved of the paper clip trick, give it a try, itll save you both the hassle. i think Steve would be more than happy to replace it if that dosen't work

[lucisac]

As stated in my first post, I did perform the fix suggested how it was not successful.

[Alper]

As stated in my first post, I did perform the fix suggested how it was not successful.

OK then, i missed that!

Well then i'm unsure as to why Steve wouldn't replace it. I think its just a break down of communication. I'm sure Steve will fix it up for you

Wouldn't worry. Steve is a champ

[Bastage]

Sometimes you get bad stuff. Give him a chance to respond, he may be out of the office.

[Alper]

Sometimes you get bad stuff. Give him a chance to respond, he may be out of the office.

i was speaking with him on MSN today. He was available at some point today i know that for a fact.

[Jasby]

After contacting Puresmoker it appears the battery has a sticky/sensitive switch. I was advised to use a paper clip to stick into the battery (which I believe is something the supplier should NOT be advising the end users to do – sticking metal in a power source) to fix the issue but was unsuccessful.

Why should a supplier "NOT" advise a customer of a potential fix? Metal into a power source? You realize this is 4v DC, it cannot harm you in any way, his suggestion was in no way dangerous, but your wording suggests you thought otherwise. If his suggestion had got you back working right away rather then wait days for a new part, his suggestion would have been good. But fixes do not always work, certainly worth trying though. I doubt Steve was trying to avoid money loss here, simply trying to help you. I have zero doubt he will replace it.

Anyways, your suggestion that Steves was in some way in the wrong by suggesting this fix is outright wrong. Granted not everyone understands electricity and we are taught to fear it, but you were in no danger and Steve was in no way wrong and I want to make sure future readers understand this.