Volcano Ecig review

[Dunkin717]

I ordered one from Volcano on Feb 1st, was hoping to have it by Friday/Sat (5th or 6th) but because of a storm rolling threw PA... It was delayed. It's early AM on the 8th, so I'm so hoping it appears in the mailbox today.

I've ordered stuff for this from several other sites, ALTSmoke has an adapter 510-KS808D for the battery that will let you use cartomizers... so I ordered the adapter and some blanks, and a few different e-fluids from other sites. I've received everything except the e-cig, and stuff from ALTSmoke (Only ordered on Friday tho... ).

Rob from altsmoke wasn't sure if the adapter I ordered was the right one, and called me to discuss the order. This is what I call TOP NOTCH customer support. I highly recommend ALTSmoke. I am considering getting the Silver Bullet via ALTSmoke... I've read nothing but great reviews... will have to see how the volcano performs.

[StatesideAussie]

Dunkin ... you said the package was delayed because of the storm in PA. Is that just something you assumed, or is it what Volcano told you? The reason I ask is that my stuff was ordered before yours and hasn't shipped yet, but the reasons given by Volcano are entirely different. They told me they have no stock. Their web site attributes this to the recent relocation of their shipping department, as well as overwhelming demand, and they are still waiting on shipments from China.

So far I've been prepared to take them on their word, but if they are telling different stories to different customers, that would be a cause for concern.

[StatesideAussie]

A slight correction to my previous post ... their web site says the delay is caused by the recent move of their shipping department plus an enormous increase in demand. It gives the impression that the only problem is a logistical issue of their own. It doesn't actually say they have no stock, and it doesn't mention China. Those two pieces of information came from emails with their customer support, not from the web site itself.

[Dunkin717]

I dunno, have tried calling multiple times today, tells me 'number currently unavailable'

no response to either email I've sent in the last two days.

if I had the extra cash... I'd order one from somewhere else... Sadly I see AltSmoke is out of the SB's and BB's...

[StatesideAussie]

Yeah, I also get "number is temporarily unavailable". I had email responses from them on Friday when I emailed to find out when the shipment would be here. At that point, they offered me a refund if I requested it. For whatever reason, I did not request it until the next day, and I have heard nothing from them since then. I am starting to think the worst.

[StatesideAussie]

Yeah, I also get "number is temporarily unavailable". I had email responses from them on Friday when I emailed to find out when the shipment would be here. At that point, they offered me a refund if I requested it. For whatever reason, I did not request it until the next day, and I have heard nothing from them since then. I am starting to think the worst.

I just realized they are in Hawaii. According to their web site their office hours are 8am to 5pm Hawaii time, so they wouldn't have been open when I called earlier. I don't have time to call them now but will try later. Hopefully, they just had their number turned off over the weekend.

[StatesideAussie]

I tried the phone number. Now it answers but goes to voicemail. There's either no-one there or they're too busy to take the call. I'll post an update if/when I speak to them or get a response to my weekend email.

[swift]

I tried the phone number. Now it answers but goes to voicemail. There's either no-one there or they're too busy to take the call. I'll post an update if/when I speak to them or get a response to my weekend email.

Volcano is located in Hawaii. Try calling back during normal Hawaii Standard time business hours.

[swift]

Didn't read your previous quote. Try leaving a voicemail, they will call you back.

[Dunkin717]

nope, done with Volcano.

Ordered on the 1st, website sends me confirmation it was shipped... 7 days and 3 emails later to get this response...

"Thank you for your email, and your order.
Your order has not been shipped as we are completely out of atomizers. I am very sorry about this. I know you ordered on the first which is the one day we had no shipment delays, but we ran out of atomizers. There was suppose to be a shipment of them that day, as normally we have a nice flow of stock coming from our manufacturer, but with the Chinese New Year coming up, every company in the world that deals with China has mass ordered since China basically closes for the entire month of Feb.
This has caused shipments to get delayed, which backlashes all the way down to our customers who now have to endure a small wait before we can send their orders out."

They couldn't contact me... I had to email them three times to find out what was going on.

Just... wrong.