M201 & 402: My dream e-cigs!

[Fedor]

Glad to know that they're gonna help. They are great to work with.

As far as my intel gathering shows, the only almost guaranteed way to receive ecigs from China is via EMS. However, EMS is not economical when sent in bulk. Therefore, bulk orders will usually be sent via DHL, UPS, Fedex, etc. That probably explains why many suppliers having problems but not us personal users.

Any Chinese supplier that guarantees customs clearance are either lying or digging their own graves. It is simply not possible. However, personal EMS packages should be almost guaranteed to arrive.

When even EMS packages are stopped, this would likely mean that ecigs have been officially banned and not even the slightest amounts or lucky packages can get through. When this happens, US suppliers would probably be permanently out of stock. Unless we start ordering parts separately and start making home brewed juices. But wouldn't that make us criminals? Just a thought....

[jennyden]

I just recently ordered the Smoore 201 from Absolutely E-cigs.com because I read this post. Unfortunatley I had not yet read the Companies that consumers should be aware of section that is posted here. Thus begun my nightmare. First- it took them two weeks to ship the product after I was told 5 to seven days. Then when I received the product - it never worked properly and worked for less than 24 hours. After that, it completely stopped working. I immediately notified the company that there was a problem. They gave me troubleshooting suggestions- which was fine- but none of them worked. At this point it was clear that they sent me a faulty product. I was then informed that they wouldnt send any replacement parts or a replacement UNLESS I PLACED ANOTHER ORDER! What? I already have a product that doesnt work and cartridges I already paid for -with no way to smoke them and now you want me to place another order? Then they kept asking me what replacements parts I needed even though they admitted that they couldnt figure out what was wrong with it. Now they want me to send the product back at MY expense. So I paid $35 for the product, another $15 for initial shipping and they want me to pay another $15 in shipping to send it back. Then another $15 to have the working product shipped back to me! The shipping alone was going to cost more than the product! Then they offered to give me a twelve dollar refund for one of the batteries. Great-but I still dont have a working e-cig and I'm still out money. When I suggested that this seemed unfair and like a rip off- they became insulting and started accusing me of trying to commit fraud! Thats when it got ugly. Then, after I read the warning here I told them that they were listed as a company not to do business with and demanded a refund! After several more e-mails where they accused me of being a lier this was their final reply:

However, we have checked the forum. We searched the thread and the whole forum and it is not what you said at all. We had not made any list and the comments were merely questions. It is not as what you described at all. We should have expected this from you since you could not link us to any specific damaging post/ comments as you mentioned. We regret wasting the time. But we were happy to note many satisfied and happy comments about us. Once again, our decision on this matter seems justified.

We do not wish to continue this anymore. This will stop right here. We have refunded you as you wish and you had promised that we will not hear from you anymore.

We reserve the right to not reply to any of your similar emails after this as we have already done what you wish and you have expressed interest to end all communication with us.

Goodbye

So basically they are saying that this forums section on warning other people about their shotty products doesnt exist- and that I am a lier and a scam artist. I should also note that my bank HAS NOT confirmed any refund yet. I would also like to note that this e-mail was sent to me less than 5 minutes after I sent my last e-mail to them so I doubt they even looked at all.
I have all the e-mails that were sent both from myself and the company if the administrators or reviewers would like to see them or post them. So I would like to ask these questions:
How many complaints do you have to receive on a company for them to make your warning list?
Has anyone out there had a similiar experience with Absolutely E-cigs?

[jennyden]

I just recently ordered the Smoore 201 from Absolutely E-cigs.com because I read this post. Unfortunatley I had not yet read the Companies that consumers should be aware of section that is posted here. Thus begun my nightmare. First- it took them two weeks to ship the product after I was told 5 to seven days. Then when I received the product - it never worked properly and worked for less than 24 hours. After that, it completely stopped working. I immediately notified the company that there was a problem. They gave me troubleshooting suggestions- which was fine- but none of them worked. At this point it was clear that they sent me a faulty product. I was then informed that they wouldnt send any replacement parts or a replacement UNLESS I PLACED ANOTHER ORDER! What? I already have a product that doesnt work and cartridges I already paid for -with no way to smoke them and now you want me to place another order? Then they kept asking me what replacements parts I needed even though they admitted that they couldnt figure out what was wrong with it. Now they want me to send the product back at MY expense. So I paid $35 for the product, another $15 for initial shipping and they want me to pay another $15 in shipping to send it back. Then another $15 to have the working product shipped back to me! The shipping alone was going to cost more than the product! Then they offered to give me a twelve dollar refund for one of the batteries. Great-but I still dont have a working e-cig and I'm still out money. When I suggested that this seemed unfair and like a rip off- they became insulting and started accusing me of trying to commit fraud! Thats when it got ugly. Then, after I read the warning here I told them that they were listed as a company not to do business with and demanded a refund! After several more e-mails where they accused me of being a lier this was their final reply:

However, we have checked the forum. We searched the thread and the whole forum and it is not what you said at all. We had not made any list and the comments were merely questions. It is not as what you described at all. We should have expected this from you since you could not link us to any specific damaging post/ comments as you mentioned. We regret wasting the time. But we were happy to note many satisfied and happy comments about us. Once again, our decision on this matter seems justified.

We do not wish to continue this anymore. This will stop right here. We have refunded you as you wish and you had promised that we will not hear from you anymore.

We reserve the right to not reply to any of your similar emails after this as we have already done what you wish and you have expressed interest to end all communication with us.

Goodbye

So basically they are saying that this forums section on warning other people about their shotty products doesnt exist- and that I am a lier and a scam artist. I should also note that my bank HAS NOT confirmed any refund yet. I would also like to note that this e-mail was sent to me less than 5 minutes after I sent my last e-mail to them so I doubt they even looked at all.
I have all the e-mails that were sent both from myself and the company if the administrators or reviewers would like to see them or post them. So I would like to ask these questions:
How many complaints do you have to receive on a company for them to make your warning list?
Has anyone out there had a similiar experience with Absolutely E-cigs?

[jennyden]

Sorry about the double post. My computer blinked.

[prr2freya]

Has anyone out there had a similiar experience with Absolutely E-cigs?

I have ordered through Eastmall and RuyanDirect. So far, both have had great customer service though it is still too early to say much else as I am waiting for arrival.

As for a US shipper. I received my first m401 through dietSmokes and it arrived very quickly and I am so far happy with it.

[kaeo773]

need_2quit: Was Absolutely ecigs able to help you with your problem? I'm sure they have replied to you by now.
10 sets for $140 is not the M402. It should be the M7 that comes with one battery and only USB charger (no wall charger). Shipping with Centraltrade is not $15. For 10 sets of starter kits, shipping should be around $69. You should still be able to get an extremely good price when you order 10 sets. However, Centraltrade seems to be having problems getting through customs. Not surprising since they sell only in bulk. Do some research if you wish to purchase from them. Also, they do not offer paypal anymore and customers must bear all Bank and Western Union charges, which can be quite high.

I just placed a small bulk order through Centraltrade 10 kits & some parts. I have a small window to cancel my order, they have not yet collected my western union payment. What are my odds of not making it through customs? I would have to pay shipping cost back to them minus 20%

[jennyden]

I also should have asked:
Can anyone tell me where I should be buying an e-cig on a limited budget?

Thank You

[jennyden]

Thank you- I love your pic by the way! I am new to this forum (obviously!). I wanted to switch to e-cigs because I have a two year old who cant tolerate any smoke. I didnt smoke in the house anyway, but the car and the smoke in my clothes is still a problem! Also, cigs are so expensive now! For the very short time that my e-cig worked i have to say I really liked it! I am hooked! But now I have nothing to smoke and no finances to buy another e-cig. ARGHHH!

[kaeo773]

if you are a M401 fan like myself, I really like the branded M401 stuff from myfreedomsmokes.com
click on the wholesale tab:
user name: smoke
password: puff

I think his batteries are the best out of all the other suppliers. I can get at least 9 sec cutoff, as opposed to the regular 6-7sec. I also think his logo makes it look better than just the plain all black.

He has a new shipment of supplies coming on the 4/29. Also, he ships everything for FREE. Atomizers $7.95 & batteries $13.95. I stocked up on his atomizers when he was selling them for 6.95.

[gatsby]

I was going to post in the m401 specific section but this thread seems to be where the action is. My charger is blinking red to green and red to green and well you get the idea. Is this normal. Does it mean its done or do I have a bad connection or charger?