Re: Crown7- Very Bad AVOID
Folks, I just got off the phone with Ron, and he lives up to his promise.
I got his E-cig yesterday, and have really enjoyed it overall, with just a couple minor problems. One was that the batteries screwed on the atomizer a little bit crooked. The other was that the batteries were doing the auto cut off thing after 3 seconds instead of 5.
Otherwise it was great. Easy draw, good volume of smoke, and nice flavour. The crooked connector was cosmetic more than anything, and 3 seconds was about how long I usually draw on it anyway. I'd have given it a 'B,' maybe even a 'B+'.
But I sent Ron an e-mail, and within a half hour I had an e-mail inviting me to call his cell to talk about it. This at half past midnight! And the service got even better from there. I now have a new atomizer and two new batteries coming. Now that's an 'A++'!
What's more, Ron himself is a great guy, and good to talk to. 8-)
The thing to remember on these new toys of ours is that they're still new tech, and we're early adopters. Early adopters always pay a price, and ours is a high failure rate. Since all the e-cigs come from a handful of factories, everyone is in the same boat failure wise, so what sets one seller apart from another is SERVICE. And Ron gets that.
I could have saved a few bucks ordering the same product from E-cig, and if theirs had the same defects, I'd either have to live with them, or pay to ship it back, wait 2-3 weeks for the defective unit to get back to China, and another 2-3 weeks for the new one to get to me. With Ron, I'll have one on it's way first thing Monday.
For this reason, my number one advice to any newbie would be to buy from a local supplier, even if it's a comparative premium. It's abso-f*&%ing-lutely worth it WHEN, not IF, your shiny new unit fails. Oh, and it's just good to support a local business anyway. :-)
And my number two advice would be to make that local supplier Crown7 (if you're in the US and like his models, that is). The service is absolutly first rate, and then some.