In the past when dealing with Provape i've had nothing but positive experiences. It's been a year or so since i've had to contact service but last week I decided to mail my 3 month old P3 in for the new software update (yay .5ohm)
Normally when dealing with Provape I get email notifications as to the progress of the RMA/Service - This time I never got the notice that my package had arrived, nor that it was being looked at. When I did email support to make sure they received it I was told that they had, and that it would be sent back out shortly.
cut forward about a week. After sitting in the office twiddling my tumbs all day excited that my Provari P3 has finally made it's way back from Provape I came home to find the device will no longer power on
I've tried several different 18650's and 18490's (all tested working) but the provari wont even recognize that i've put a battery in (no little light show) - Tried pressing the button a dozen or so times to get it to "turn on" - Nada - I've checked the contacts on the bottom spring, everything is reading clean.
I know that there's no such thing as a perfect company and that everyone has bad days but this is hardly what I expect from Provape, the package came looking perfect so I do not suspect an issue with shipping. This just seems to have slipped through QC's hands.
I've emailed the company but i'm not looking forward to A) being without a device for yet ANOTHER week, and B) paying for shipping yet again.
Is there anyone here that can offer any last second advice? plan B is to run down to the 7-11 and grab a pack of camels after the week i've had.
Normally when dealing with Provape I get email notifications as to the progress of the RMA/Service - This time I never got the notice that my package had arrived, nor that it was being looked at. When I did email support to make sure they received it I was told that they had, and that it would be sent back out shortly.
cut forward about a week. After sitting in the office twiddling my tumbs all day excited that my Provari P3 has finally made it's way back from Provape I came home to find the device will no longer power on
I've tried several different 18650's and 18490's (all tested working) but the provari wont even recognize that i've put a battery in (no little light show) - Tried pressing the button a dozen or so times to get it to "turn on" - Nada - I've checked the contacts on the bottom spring, everything is reading clean.
I know that there's no such thing as a perfect company and that everyone has bad days but this is hardly what I expect from Provape, the package came looking perfect so I do not suspect an issue with shipping. This just seems to have slipped through QC's hands.
I've emailed the company but i'm not looking forward to A) being without a device for yet ANOTHER week, and B) paying for shipping yet again.
Is there anyone here that can offer any last second advice? plan B is to run down to the 7-11 and grab a pack of camels after the week i've had.
