So we decided to order another Gold box after 6 months to try some new flavours, how things have changed.
6 months ago they were on the ball and really helpful, it now seems that they've gone the way of other companies when they get bigger.
Label printed 27th Dec, no other entries in tracking. Contacted a few times asking for them to look into it and their eventual response was to try and fob me off saying it could take 3 weeks and that the tracking wouldn't be normal for outside the US. I order from the US all the time and it shows up until the point it leaves the country and it never takes more than 10 days!
If I get nothing on Monday I'll be sticking in a claim and won't be using nor recommending again.
6 months ago they were on the ball and really helpful, it now seems that they've gone the way of other companies when they get bigger.
Label printed 27th Dec, no other entries in tracking. Contacted a few times asking for them to look into it and their eventual response was to try and fob me off saying it could take 3 weeks and that the tracking wouldn't be normal for outside the US. I order from the US all the time and it shows up until the point it leaves the country and it never takes more than 10 days!
If I get nothing on Monday I'll be sticking in a claim and won't be using nor recommending again.