Not-so-positive Experience with TW

[BobVila]

Sounds a little odd considering TW ships all their juices with child proof caps...was the cap broken?

The cap wasn't broken. I should have just left it as is when I saw that the label was discolored and kinda wet... The clear plastic was a bit loose, and I'm guessing that was because the cap was askew on the bottle.

[Fisherman]

I had a minor problem with my first order and their returns process was fantastic. Go on to the TW site and give them your story.

[BobVila]

no single individual can paint the true picture based on their own very limitedly experience of the e cig seller scene in general..

all they can do is paint their own very small part of the big picture.. TW has thousands of customers.. most get a (relatively) good experience a small number get a bad one..

e cig battereis for those who have real knowledge of the subject are not exactly the most reliable things on the planet..

people who do research into the e cig scene would know this.. it was said long long ago.. never just buy a single starter kit.. always buy some spares in at the same time..

okay.. it could be said this situation is far from ideal.. but its the situation we have at the moment.. perhaps the sellers are wrong for not making this "unreliability" factor clearer but if they did folks would buy from someone else who embellished the truth a little more....

if you really want to totally get off real cigs.. or in other words become dependant on e cigs.. do not under any circumstances expect to do it with one starter kit on its own..

this dosnt matter who you buy from or where you buy from.. if you only have just the one starter kit it will let you down.. allow for this and buy in some spare parts before it does..

TW with the their multi packs of cheaper parts are trying to be as honest as any seller can be.. the bottom line is e cigs do and will work but the initial start up cost is more than just one starter kit..

know the truth learn to cope with the truth.. dont expect more from an e cig than it can deliver.. and dont expect more from a seller than they can deliver..

none of them are perfect and nether is the product they sell..

trog

Thanks for the post, trog. I totally understand where you're coming from. I'm not so much upset with the "unreliability factor" with the batteries as I am the lack of communication coming back from TW. Add to that the missing usb charger, and now the half-gone juice, and there seem to be problems that stretch beyond standard manufacturing.

I know I've just had a string of REALLY unlucky coincidences, so I don't want to paint TW as the devil (even if he IS their mascot ; I'm just hoping they'll make it right, but wanted to share my experience with everyone.

[BobVila]

I had a minor problem with my first order and their returns process was fantastic. Go on to the TW site and give them your story.

I did that six days ago, Fisherman. Seems like they're backed up at the moment and haven't responded to my e-mails yet.

[BobVila]

Update!

I got an email from the sales manager about the usb charger. It's being sent right out. The manager didn't address any of my other issues yet, but at least the proverbial ball is rolling.

[BobVila]

Update 2!

Just got the partial refund for the 20% off sale. The manager and I emailed back and forth in a matter of minutes. Must have had too much on the plate the last few days, because they've been wicked (excuse the terrible pun) responsive today.

[zero7starz]

I understand problems with TW. They put the wrong apartment number on my first order- ever- and I almost didn't get it. Then, while it was happening they tried to tell me that it was the post office's fault and wouldn't be held responsible. So, if my post office hadn't of taken initiative to find my package I never would have gotten it. Good products, but they don't stand behind their name...

[trog100]

nice post etip...

first comment a lot of venders are unaware of the issues.. it has caught some (many) by surprise..

Great example. I have ordered two multi-packs with the clear understanding that they don't offer the same warranty. It would be nice if they clarified whether this includes DOA's though.

we are in the "big red" warning sign territory here..

i know what i would mean by the cheapo no warranty five pack.. exactly what it says.. even for DOAs..

this is all about two things.. cutting down handling costs.. and "trust".. i will vouch for the fact that TW five packs are exactly the same as any other atomizers..

the customer does have to believe this otherwise the whole idea gets f-cked up...

for a long time e cigs have been sold with a warranty that does not reflect the expected life of the product.. some sellers promise lets say six months.. some have promised five bloody years... he he

this basically come down to how good the seller is at replacing a product he knows aint gonna last thru his warranty.. to me this is an incredibly stupid and expensive way to market a product.. its also not entirely honest..

customer gets product.. it fails.. customer contacts seller.. seller contacts customer.. customer sends back product.. seller ships out new product.. a whole (expensive in time money and frustration) merry go round is set up..

TW and the no warranty five pack is all about stopping this stupid merry go round.. it makes sense.. the customer does have to trust them tho.. not believe as some do its a way to get rid of dud atomizers..

when they leave the chinese factory atomizers are cheap items.. they become expensive due to western handling costs.. TW are good guys let them help you and they will..

trog

[surbitonPete]

I am perfectly happy with the cheaper TW 5 pack atties, I have never claimed on 'any' of my failed atties and they have 'all' failed well within the various guarantee periods suppliers have offered with them. The fact is that with my own experience so far I can't even see how suppliers 'can' be expected to give any longer than at the very most a two week guarantee on atomizers. They must rely on people like me who do not bother to claim, otherwise I can't see how they could afford to stay in business.
I think trog tells people to expect no more than about 2 weeks from an atty and my view is that is a pretty realistic expectation, anything more than that is just a bonus.

[BobVila]

We seem to be diverging into talking about expected lifetimes for different components. I hope I didn't come across as someone who expected this stuff to work for years. That's not the case at all - I just wanted equipment that worked when I got it. Otherwise, what did I pay for?

I ordered a pack of five manual 510 batteries with "Order #2" referenced in my first post. I've been giving them long initial charges (I'm not a superstitious guy, and I know there's a lot of debate about this, but after my first two batteries, I'm willing to try).

I got to the third battery yesterday, pulled it out of the box, and, lo and behold, it's an automatic.

I know the five packs aren't warranteed, and that's fine, but is there a warranty against sending me the wrong part? Sheesh.