Not-so-positive Experience with TW - Page 7
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Thread: Not-so-positive Experience with TW

  1. #61
    Supplier Associate ECF Veteran vapn's Avatar
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    I was wondering what that little MP printed on my atomizers was until it hit me... Multi Pack.... They label them because those are not covered by any warrantee. My guess anyway.....

  2. #62
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    I couldn't find an appropriate place to post this and I'm new so I can't start a thread.

    I wanted to try TW's e-liquid but they don't have any available on their site. Does anyone know an alternative site to buy it?

  3. #63
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    Quote Originally Posted by apeponderingtail View Post
    I couldn't find an appropriate place to post this and I'm new so I can't start a thread.

    I wanted to try TW's e-liquid but they don't have any available on their site. Does anyone know an alternative site to buy it?
    The Electronic Cigarette Company (USA) Ltd. - SHOP -

  4. #64
    ECF Guru ECF Veteran The Wiz's Avatar
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    Just to put my 2 cents in here....I have never had a bad experience with TW and have been buying from them for 7 months now...Product and Customer Service has always been Top-Notch!! Highly recommended!!The Wiz!
    Whiskey 2010-2012 Thanks for the Shot!l

  5. #65
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    I am new to this forum and have only posted twice before this, both times positive. However, today I am not a happy camper. I ordered a 5 pack of 801 atomizers which I received today. I have always been happy with shipping, and haven't really had problems with the products from Totally Wicked. ( one of my super mini batteries was dead on arrival, but I had ordered a 5 pack backup and they all worked so I didn't worry about the one that came with the kit). However, in the 801 5 pack of atomizers, only 2 of the atomizers worked. yes, I know, they aren't refundable, but I felt that receiving a 5 pack in which 3 are dead, is a bit much! Unfortunately, I ordered a second 5 pack this morning before these arrived in the mail. Had I known the odds, I would not have placed this order. I did call, as I would try to at least hear from the company before posting on a forum to complain, but I didn't hear anymore than the fact that because of the "great deal" they can't do anything. That is just the way it goes. If 3 of the 5 worked I wouldn't be so upset, but I think that this should be known to members of the forum. These odds weren't good. I only hope my other order of 5 turns out better!

  6. #66
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    P.S. Before this order I have been very happy with Totally Wicked's products, shipping, and prices. I am hoping this was just a fluke.

  7. #67
    Forum Supplier ECF Veteran pillbox38's Avatar
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    Cheris if you package isnt sent we can cancel the order and refund you.. Please give me the order number or your surname and i will sort it for you now.

  8. #68
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    Thank you for replying to me. I really was hoping for a reply more than anything. I have always been happy with your company and service, I was just stunned when so many of the atomizers didn't work. I did ask the woman who answered my call at your number on the web site if you could check the atomizers on my newly ordered 5 pack, but she stated she couldn't. I am hoping that this is just a fluke? I have ordered a 5 pack of mini atomizers, mini batteries, titan batteries and titan atomizers before, and have never had a problem. I wouldn't have a problem if even one or two didn't work for that price. I was a bit stunned though that in this order 3 of 5 didn't work and wrote my note to the forum right after I had gotten off the phone from your service dept. I hate to complain, I was just quite surprised at what I got.

    I sent this note along with my name to your link above.
    Again, Thank you for your response.

  9. #69
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    At least you got the right atomisers -- I ordered a multipack for a 901 and got a multipack for the TECC 510.

    While this might be an easy mistake to make it should also mean that it is uppermost in the mind to check that it hasn't been made. Someone really needs to impress on whoever is picking and packing the orders that they need to make sure they check against the order slip several times before shipping out -- particularly things like model numbers, flavours, strengths, etc.

  10. #70
    Forum Supplier ECF Veteran pillbox38's Avatar
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    Cheris, the atomisers even though a lot of people think its not the case are exactly the same as the single ones we sell.

    Its normally very unlikely any dont work straight out the box.

    It creates a problem covering DOAS even though i might like to.

    Anyone who has used a multi pack and has dead used atomisers, can buy a new multi pack, receive say they checked them 3 are DOA and we would need to swap, after costs the profit in the multis is truly limited.

    On our retail guaranteed atomisers, i still run this risk but buyers usually contact us if one is dead we then swap.. Still open to abuse, but not as likely..Hence the MP on the multi atomisers and batteries.. We know if we receive one back its none warrantied.

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