No warranty on 5 Pack of Mega batteries for 510

[jmvallee]

I just got the shock of my life!

I purchased an additional wall charger and a 5pack of the new Mega Batteies for my 510. I immediately took them on a trip and they both worked great for a couple of days and then the charger quit working on both the mega & regular batteries.

When I got home all mega batts would not recharge on my original charger. Bummer!

So I bundled everything up and sent it back. It was less than 2 weeks after I placed my order.

This is the response I got:

Hello there,
I received your return today and unfortunately we do not offer any warranty on the 5 packs, because they are sold at such a discount price. I can however replace your charger and maybe that was the issue.
Thanks so much,

--
Amanda
ToTaLLy WiCkEd UsA

So now I'm sol for the $55 because another of their products fried them????

POOR, POOR SERVICE & ATTITUDE IMHO.

Will take my my business elsewhere.

I just checked the Jantyusa website - they offer a 3 month warranty on batteries. Once I find out where they are, I'll order from them.

[RsL]

They very clearly state on their website that there is no warranty on their 5 packs of batteries and atomizers.....

[Magestorm]

States it clearly on all 5 packs that the ONLY thing they cover is DOA on multipacks. Personally, I don't like that idea, even though i've had excellent service and no dead ones. So I buy them in singles instead, and get a 28 day waranty.

[Vex444]

Was concidering getting the multi pack but dont think I will now. Just because there at a discount dosent mean they shouldnt exchange for batteries that work. Excpecally with in 2 weeks.

[CMcTwisty]

Me and my mother ordered a 5 pack of 901 batteries and a 5 pack of 901 atomizers. First and foremost, they're RN parts, not true 901 parts.
Second, after 2 weeks, one atomizer is left standing. All batteries and other atomizers are dead.
2 batteries were DOA, as was 1 atomizer.
We contacted TW about this, and they asked for more details about the behavior of the devices. They said that if any were truly DOA they would replace them. My mother e-mailed them back, explaining the 3 DOA's, and that the rest were dropping like flies between the time we received their e-mail and the time that we replied.

We have received no further feedback.
I will not be ordering from TW again, ever.

Edit:
Especially after seeing the HUGE laundry list of people who bought 5 packs and had them die. What the heck are you guys doing, re-selling returns in 5 packs!? I've been vaping for 2 months and NONE of my other batteries are dead yet, but 5 of yours died back to back in less than a week. I'm not trying to flame anyone here, but I'm just bewildered.

[wrecktangle]

In all fairness, you generally only see the complaints on this forum. TW sells a huge amount of hardware (from what pillbox has posted in the past), so you're bound to have some failures.

It's unfortunate that you have failures like you've had, but in fairness, you could get a bad batch from just about any vendor.

I take my chances when I buy the mutlipacks from TW, so far so good. But if they fail, I know where I stand with TW's policy on not warranting the multipacks.

[JenJen]

In all fairness, you generally only see the complaints on this forum. TW sells a huge amount of hardware (from what pillbox has posted in the past), so you're bound to have some failures.

That is true. And honestly, the things I have gotten have worked well and for the most part I am pleased. I don't appreciate the fact that twice they lied and said they were sending the replacement (for their error by the way) out that day and twice they did not do it and I am now getting no response from them.

But I think the bone of contention in this post was he bought a pack of 5 batteries and several of them were fried by a faulty charger which was also TW's product. If they admit the charger is faulty and are replacing it, shouldn't they also replace the items that the faulty charger destroyed? Common sense would say yes.

[wrecktangle]

Yes indeed, in my opinion. If a faulty charger was sold by the company, that subsequently fried several batteries sold by the same company, I would expect the company to cover it. And I'm really surprised that they haven't, based on the excellent service I've received from them.

[scyllabub]

I had 3 duff 901 atomisers in my pack of 5, so that makes the working ones £11 each (including postage), and they didn't last long Expensive lesson.

I was hoping that Jason would be able to fire up the Quality Control departments when he went to China last Christmas.

scylla

[vapn]

I've had real good luck with the multipacks of atomizers. And I use them on the Prodigy at high voltage too. And yes they are of the RN variety but that is a good thing in my honest opinion. They wick the carts better than the SLB or "true" atomizers. Also the RN runs 15% hotter therefore producing more vapor at shorter drags. Also producing better throat hit.
And the little Devil is kinda cool.... :P