I placed my first order a few days ago and the process was super easy as was navigating the site. The next morning I received a call from Rick regarding an item I had ordered. I have never had that kind of personal customer service from an online vendor of any merchandise. That kind of service is more than enough for me to keep coming back. First impressions are huge and Vapor Alley has made a fantastic impression. I don't expect phone calls every time I order, don't worry lol. I just needed to let you know how impressed I was. Thank you for really and truly knowing what customer service means.