I inherited a bottle of CinnaBomb when I bought a used starter kit. I loved it more than any other flavor I had tried and happily vaped it all away. I kept checking back with VaporBomb.com and placed an order for more CinnaBomb when it showed to be back in stock. Well, my order arrived yesterday. When I opened it last night, the CinnaBomb had leaked significantly inside the envelope. It had melted the bottle label and discolored the invoice. The CinnaBomb bottle and the freebie Grape bottle (freebie? nice touch!) were both covered with a film of CinnaBomb juice.
I set the two bottles and invoice on my kitchen counter and snapped a couple of pics with my digital camera. I then uploaded the two pictures to my PC, attached them to an e-mail with a short, polite note of dissatisfaction, and fired it off to VaporBomb customer service. They replied promptly today with an apology and a reassurance that my order would be refilled.
That's stand-up customer service, right there. I won't hesitate to do business with them again.