Where do I begin??? I've placed several orders in the past and only had good luck with VB, as well as my local vaping buddy. With that said I'm extremely disappointed with the service and customer service from VB from my last two orders.
Two orders ago everything was great except my favorite flavor, super concentrated peach, was missing. Ok no big deal, everybody makes mistakes. After an email to Michelle a replacement was on the way. Unfortunately no tracking number was provided so I just had to wait and see what happened. When I finally got it in the peach tasted like crap! Not sure if it was same recipe but definitely watered down, unrecognizable as peach. I emailed Michelle and was told that the lab manager sent me the correct peach and he just doesn't print concentrated on the labels anymore. Ok, i think...
I finally decided with my friend that it was time to place a bulk order because we were tired of running out of their delicious flavors and we wanted to take advantage of their bulk discount. It may sound crazy but we knew what we loved so we ordered $670 worth of various liquids! I emailed Michelle a couple times and was told they would replace the peach from the last order on my second order along with about 50 other bottles we ordered(12 bottles of super concentrated peach). Once again I didn't receive a tracking number and waited over a week to receive the order.
Finally we opened the order today and we both jumped right to the super concentrated peach and man were we disappointed. What is this crap? It doesn't even smell like peach?
I called the customer service several times last week and again today but have never had a call returned. I emailed Michelle and Jason but have not received a reply. I will gladly keep placing orders with Vaporbomb if you can resolve this to my satisfaction. I will also gladly call my credit card company, get my money back, and take my business to one of the other thousand vendors that take care of their customers.