Sorry for the rant, but i have to post my "situation" here because i have yet to get a response from Virgin Vapors after multiple e-mails to them.
As mentioned in another thread, i have placed an order with Virgin Vapor since 6th Feb 2014 and have yet to receive my orders. I was informed that the parcel was lost. However after checking with my local postal company, i realized that the parcel that was sent to me was not a registered air mail, thus there will be no compensation for either parties.
I have informed Virgin Vapor's customer service of this, however i was just brushed aside and told to wait further as there is nothing they can do. Honestly, if you are going to ship internationally, please send your parcels via registered air mail to safe guard yourselves as well as the customers.
I have since contacted you multiple times and have yet to receive any response. As mentioned this is also the first time i placed an order with you guys after seeing all the positive reviews.
Instead of putting all your efforts towards marketing to new customers, perhaps you could take some time and look at how you can retain customers by providing some decent form of customer service instead of brushing people off. I am truly disappointed, please provide a response as to how we can come to a resolution for this issue.