Hi Everyone!
Just posting here because I am having a very hard time getting in touch with Ms T and wondering if anyone has had a similar experience or can offer some help.
I've been a loyal Ms T customer since 2011, spending almost 2000 dollars alone in orders, mostly for Snickerdoodle which is my ADV, and then express shipping to Australia on top of that
I placed my usual order on August 29, however as I was going to be in New York on vacation, I thought I would save on shipping and have it posted to the states while I was there, comfortably fitting within the 4-8 business day timeframe while I was there from Sept 8-23.
As weeks began to go by, and the order status never updated, I knew that the order would not make it to me in time, so started to send emails, first on September 10, then the 14th, 15th, 18th, 20th, and finally on the 23rd, each one kindly requesting to update my shipping address back to my normal one in Australia, as well as requesting instruction on how I could pay for the difference in shipping, none of which were responded to, apart from an update sent on Sept 15 apologising for the delay, yet not addressing my requests in the original email.
I tried using an old paypal email address from 2011, and also tried sending from different accounts, in case it went to spam, however considering the reply I got on the 15th, I have to assume they were received.
On Sept 24, I received a notice that the order had shipped, yet to the US address. When I followed that email up to ask why I none of my emails were replied to, I have still yet to hear back.
Like many of you, I don't mind waiting for quality liquid, and I know for next time that I won't rely on the time guidelines listed on the site, however I'm very reluctant to drop 100 dollars on a new order while I have an existing order sitting somewhere in america which I will never get, and nearly seven emails all gone unresponded to.
To make a long story short, am I alone in this, or is something not okay at Ms T's end that I should be aware of?
Any help/knowledge that you might know of would be greatly appreciated! Thank you
Just posting here because I am having a very hard time getting in touch with Ms T and wondering if anyone has had a similar experience or can offer some help.
I've been a loyal Ms T customer since 2011, spending almost 2000 dollars alone in orders, mostly for Snickerdoodle which is my ADV, and then express shipping to Australia on top of that
I placed my usual order on August 29, however as I was going to be in New York on vacation, I thought I would save on shipping and have it posted to the states while I was there, comfortably fitting within the 4-8 business day timeframe while I was there from Sept 8-23.
As weeks began to go by, and the order status never updated, I knew that the order would not make it to me in time, so started to send emails, first on September 10, then the 14th, 15th, 18th, 20th, and finally on the 23rd, each one kindly requesting to update my shipping address back to my normal one in Australia, as well as requesting instruction on how I could pay for the difference in shipping, none of which were responded to, apart from an update sent on Sept 15 apologising for the delay, yet not addressing my requests in the original email.
I tried using an old paypal email address from 2011, and also tried sending from different accounts, in case it went to spam, however considering the reply I got on the 15th, I have to assume they were received.
On Sept 24, I received a notice that the order had shipped, yet to the US address. When I followed that email up to ask why I none of my emails were replied to, I have still yet to hear back.
Like many of you, I don't mind waiting for quality liquid, and I know for next time that I won't rely on the time guidelines listed on the site, however I'm very reluctant to drop 100 dollars on a new order while I have an existing order sitting somewhere in america which I will never get, and nearly seven emails all gone unresponded to.
To make a long story short, am I alone in this, or is something not okay at Ms T's end that I should be aware of?
Any help/knowledge that you might know of would be greatly appreciated! Thank you
