Maybe this isn't in the same vein since it's about a B&M
madvapes store.
I returned a MV Majestic kit that I purchased yesterday In the new Worcester MA. store. I had no problem returning it. Kevin was kind and most courteous. There was nothing wrong with the kit, but when I got home I discovered my stash of about 10
T3's would not fit. I was so impressed , I purchased a new iTaste vv . So as far as customer service goes, I would say MadVapes passed with flying colors. Maybe the problem is elsewhere ??