I hope it can be moved to the Totally Wicked Supplier Review thread, but I guess I'll also introduce myself.
I'm 23 and I am almost going on a whole month without an analog cigarette. I bought a pair of Titan 510s and then quickly learned I would need to buy some eqliquid. I found totally wicked online and quickly placed an order. Now at this time I was running on fumes from the 5 free cartridges I got with my Titans. So I am a little, "on edge". As a final act of resistance to burning dead plant matter, I bought a Xhale 02 from my local 7-11. Four days go by.
>>
Hey I called today about receiving someone else's package. My order
was the Mixing Kit and the Manual Mega battery for the Titan. I
received someone else's PCC and 5 Battery Multi-pack Automatic MEGA
Power. I requested express shipping to make sure I can get my hands
on my eliquid as soon as possible, but I was also realizing that I
will need to order a mega atomizer for my titan in order to use this
new manual battery. I was going to order it from you, but I am also
looking to see if it is available elsewhere. I am looking at other
vendors, but I do have a lot of expectations for your quality
products. Looking forward to receiving my package-
Thank you for anything extra to keep me coming back,
>>
Later that day-
>>
Hello Jeremy,
I just shipped your order out this morning so you will definitely have it to you asap. If you would like you can order the manual battery from us. We don't have complaints about our product so i assure you we have the best. =] If you have any further questions don't hesitate to give us a call back. And again I apologize about the mix up with your order.
Best regards,
>>
Three days later...
>>
Noemi-
Bad news. Second order (rush shipped) got here three days after.
Took longer than my package that was not rush shipped. And my invoice
says 510 Titan Mega Battery : Platinum. But the one you sent me was
black. It doesn't match my titan. But don't worry, as disappointed
as I was about my order being bungled, I sent back the $70 in
merchandise you sent me in error. I could have kept it out of spite.
So from this I can assume one of two things:
1. You are receiving too many orders to fill any of them accurately.
2. No one is checking orders before they are sent.
If 1 is the case, I would hope that you have some strategy for
recovering me as a customer. Remember, I could have just kept a fully
functional PCC and a 5-mega bat pack. And I understand that when you
get flooded with a huge volume, everyone makes mistakes. So if this
is the case, you should be able to send me a "I'm sorry" gift or
something. (You can afford it, you can't afford to keep losing
customers to your mistakes).
If 2 is the case, this email will probably be ignored too and you'll
lose a customer.
This is an opportunity for you.
>>
Three more days, and we have come to this post but still no reply from Totally Wicked. I think the story speaks for itself.
I'm 23 and I am almost going on a whole month without an analog cigarette. I bought a pair of Titan 510s and then quickly learned I would need to buy some eqliquid. I found totally wicked online and quickly placed an order. Now at this time I was running on fumes from the 5 free cartridges I got with my Titans. So I am a little, "on edge". As a final act of resistance to burning dead plant matter, I bought a Xhale 02 from my local 7-11. Four days go by.
>>
Hey I called today about receiving someone else's package. My order
was the Mixing Kit and the Manual Mega battery for the Titan. I
received someone else's PCC and 5 Battery Multi-pack Automatic MEGA
Power. I requested express shipping to make sure I can get my hands
on my eliquid as soon as possible, but I was also realizing that I
will need to order a mega atomizer for my titan in order to use this
new manual battery. I was going to order it from you, but I am also
looking to see if it is available elsewhere. I am looking at other
vendors, but I do have a lot of expectations for your quality
products. Looking forward to receiving my package-
Thank you for anything extra to keep me coming back,
>>
Later that day-
>>
Hello Jeremy,
I just shipped your order out this morning so you will definitely have it to you asap. If you would like you can order the manual battery from us. We don't have complaints about our product so i assure you we have the best. =] If you have any further questions don't hesitate to give us a call back. And again I apologize about the mix up with your order.
Best regards,
>>
Three days later...
>>
Noemi-
Bad news. Second order (rush shipped) got here three days after.
Took longer than my package that was not rush shipped. And my invoice
says 510 Titan Mega Battery : Platinum. But the one you sent me was
black. It doesn't match my titan. But don't worry, as disappointed
as I was about my order being bungled, I sent back the $70 in
merchandise you sent me in error. I could have kept it out of spite.
So from this I can assume one of two things:
1. You are receiving too many orders to fill any of them accurately.
2. No one is checking orders before they are sent.
If 1 is the case, I would hope that you have some strategy for
recovering me as a customer. Remember, I could have just kept a fully
functional PCC and a 5-mega bat pack. And I understand that when you
get flooded with a huge volume, everyone makes mistakes. So if this
is the case, you should be able to send me a "I'm sorry" gift or
something. (You can afford it, you can't afford to keep losing
customers to your mistakes).
If 2 is the case, this email will probably be ignored too and you'll
lose a customer.
This is an opportunity for you.
>>
Three more days, and we have come to this post but still no reply from Totally Wicked. I think the story speaks for itself.