I left V4L because of the way it handled their reward program and the lousy customer service.
I had to ask, on this forum, to removed from the constant emails (several times a day/week). One sale, 3 to 4 emails. And they have a sale for any reason, like "It's Tuesday, let's have a sale!"
That was a few months ago. I thought things were looking up since I had not received any emails recently.
but today I got 7+ emails saying that my remaining reward points were going to expire. At first, I just deleted, but they just kept coming. Almost every other hour. So I sent a message to customer service, and they act like it is ok. Their response to my telling them I got many emails was "That is true, you will receive 1 e-mail per way that received rewards points, you will stop receiving the emails soon. Thank you, Paul"
They did not apologize for the spam or address the problem. I only received points one way, buying their products. But it seems like they don't care how many emails I get and it is only natural that I get one email for each order I ever placed. Again, bad service, bad response. Do they really think that 7 emails in 1 day is going to get me to order again. It's only $1.50 off with the balance I have in my reward points.
V4L products are good, some of the best juice and devices, but their customer service and constant spamming leaves me to believe that the marketing team does not know what they are doing and driving customers, like myself, away.
I will never order from V4L again, but I don't want to end up on the wrong side of their emails.
Just leave me alone like I requested.
I had to ask, on this forum, to removed from the constant emails (several times a day/week). One sale, 3 to 4 emails. And they have a sale for any reason, like "It's Tuesday, let's have a sale!"
That was a few months ago. I thought things were looking up since I had not received any emails recently.
but today I got 7+ emails saying that my remaining reward points were going to expire. At first, I just deleted, but they just kept coming. Almost every other hour. So I sent a message to customer service, and they act like it is ok. Their response to my telling them I got many emails was "That is true, you will receive 1 e-mail per way that received rewards points, you will stop receiving the emails soon. Thank you, Paul"
They did not apologize for the spam or address the problem. I only received points one way, buying their products. But it seems like they don't care how many emails I get and it is only natural that I get one email for each order I ever placed. Again, bad service, bad response. Do they really think that 7 emails in 1 day is going to get me to order again. It's only $1.50 off with the balance I have in my reward points.
V4L products are good, some of the best juice and devices, but their customer service and constant spamming leaves me to believe that the marketing team does not know what they are doing and driving customers, like myself, away.
I will never order from V4L again, but I don't want to end up on the wrong side of their emails.
Just leave me alone like I requested.
