Hi Jenn,
This sub-forum has been getting kind of hostile lately. Not this thread in particular but a few of them. I take these as my fault for not being here as much I want to and need to.
I understand that your pretty enraged at the experience as are a couple of folks. Retaliation is/has been dealt in the form of reviews and word to mouth postings. What you said here is truly hurtful Jenn, I just want you to know that he did recognize the faults and is trying his best to rectify his mistakes for a better future for all of us. Switched has been aware of the defaults from a number of the products and a few customer interactions and has requested for his products to be pulled from the store and CC's IKV in emails for opinions based on customer service. His heart is in the right place and he really wants to advance very much. He does take offense to a number of things but keep in mind that he's making these units for the first time, all on a turning lathe, so each piece is done purely by hand and machine. It's as if his babies so to speak, but it's so difficult for one man to do it all, as in website developing, machining,and customer service Think back to GG days when they used to be made in this fashion, there was a wide range of mistakes, from defects in the products as in seizing threads, incompatible pieces to the same units and the worst CS in the world, not to mention they were all shipped in wrapped toilet paper
or even when I first getting started, we went through a HUGE list of different design concepts that looked pretty god awful, even shipping labels were just pieces of paper with clear tape holding them down on the exterior of packages and the inevitable phonecalls because my inventory management was atrocious or almost every contest I began had to be revised countless times over during. It's hard for one person to try to take on the world and the first few runs is almost failure on every step. What separates the difference on what makes the person is a matter of he or she gives up and walks away or they rise and try even harder to accomplish this feat which in turn can lead to greatness, popularity, love, passion, and all the piece of mind of knowing your doing a good job. The beginning stages for anyone is just so hard and the few that make a flawless introduction is the lucky. It's such a difficult task to try your hand at something new for the first time no matter what the age is and believe me, he just like all of us that lived through it is trying as hard as he can and hope you can see that using the mean words like above does really hurt people in their hearts.
I heard half of them are on YOUR payroll?
