First let me say this is not a complaint. I only want to provide you with feedback to help you improve your process.
My most recent order is showing "shipped" as of Friday night, but according to tracking info is still not in the hands of USPS on Tuesday morning. Because I am here reading your forums every day, I know this is because of the new double check system that you have implemented. But not all of your customers read your forum every day, or are even ECF members. If I did not know that this is why my order is being held up, I would be seriously ticked off that my order was still sitting around the warehouse, while I am thinking it is ready to go and just fell off a table and no one has bothered to pick it up.
I don't know anything about automated emails and stuff like that, but maybe the system could be changed so that the emails are sent when the order is verified instead of when it is packaged?
While we are on the subject of suggestions, it would be great if we could sort things by features on the website. For example, with the visions if we could sort by ohm range or by size to find what we are looking for.
My most recent order is showing "shipped" as of Friday night, but according to tracking info is still not in the hands of USPS on Tuesday morning. Because I am here reading your forums every day, I know this is because of the new double check system that you have implemented. But not all of your customers read your forum every day, or are even ECF members. If I did not know that this is why my order is being held up, I would be seriously ticked off that my order was still sitting around the warehouse, while I am thinking it is ready to go and just fell off a table and no one has bothered to pick it up.
I don't know anything about automated emails and stuff like that, but maybe the system could be changed so that the emails are sent when the order is verified instead of when it is packaged?
While we are on the subject of suggestions, it would be great if we could sort things by features on the website. For example, with the visions if we could sort by ohm range or by size to find what we are looking for.