Bashing? NO! Informing? YES! The forum manager let us know that in a case this reprehensible, telling the vendors name would be, and should be considered a service to the rest of us. I always aired on the side of anonymity, but I gave quick re-thought to that approach. I will not, however, go back and rehash past issues just to out a vendor, but in the present and future, I will not hesitate to name names...of course, not in a bashing way, but an informative way.
I agree, there is a big difference between bashing and informing. This was information that needed to be posted. There was no bashing here. Bashing would be more along the lines of not liking a particular juice and blaming the vendor for not refunding your money or sending you something else.
Very very good, but not the best. I'm sure you will find it.
I found it. I had read it before but read it again in light of the conversations going on now. Thanks for the post #.
I provided full disclosure that nicotine is not what leaked in the package. But that is really of no consequence {although I understand what you are saying }.
USPS has strict regulations for shipping liquids, whether shampoo, gatorade, or patchouli oil. Part and parcel (no pun intended) of running a business that ships liquids is being competently aware of this, and ensuring that employees in your shipping department are intimately familiar with any and all regulations that apply to that task.
Because it directly affects how we receive (and hopefully continue to receive) vaping supplies.
At this juncture in the industry's lifecycle, anything less is akin to mixing juice in your kitchen sink, over chicken bones from last night's dinner.
Sorry, I didn't catch that part. For some reason I thought it was VG with nicotine. It makes sense that you could order it without. I'm pretty new at this but I'm learning. I've learned a lot from this thread.
Your review was excellent, well documented, and polite.
I think you did a very good thing by not filing this with the Post Office. I had one order, not related to vaping, arrive that I did have to file for insurance to cover. It required leaving everything in the package as shipped for the postal worker to pick up again so the package could be inspected. The claim would have been denied and it could have lead to serious consequences for all of us, vendors and buyers. Plus it would have been unfair since it was not their fault and I really like honest people
Based on their response to your problems I probably wouldn't order from them. Based on their response to your review, I will remove the probably.
Very well said. There was no remorse in their reply. It was all excuses and CYA. A simple, "I am so sorry. I screwed up and your whole order is being regenerated as I type this. You should have a tracking number before the day is out. I will be keeping in touch with you until it has been safely received.", is what should have been the response.