A long-term regular customer. This is not a cult of personality. Its a business, a business that, as I've said before, is making major, common mistakes regarding PR.
Ms. T certainly does need to know, and so do you. If it is treated with disdain and dismissed, as some of you want to do, that proves the point: extremely poor public relations, making very basic mistakes. Feedback from regular customer of two years' standing that is reasonable, as is mine, is valuable. If not appreciated... well, that is how you go out of business.
This is basic, basic stuff guys... bad communication does indeed run off customers. Google it.
Edit: I have to say, fellow customers who defend behaviors they would never accept in any other business are not doing Ms. T any favors... again, it is not a cult of personality. Retaining customers is easy and cheap, a matter of a few timely words as long as your product is good, and we all know the product is good. Gaining new customers is expensive. Regaining an old customer who has left is almost impossible. There are too many competitors waiting in the wings, ready to pounce. Customers dismissing others as you have done also help push them into the arms of another. You are not helping her by pushing me away.