Just wanted to post an update to this:
After not receiving any reply from Teslacigs, I posted on their Facebook page asking them why they don't respond to their e-mail. I did so in a polite and respectful manner. After a couple more days without a response, I checked back on their Facebook...
Supplier Negative Review
Name of retailer:
Direct Vapor
Date of your initial complaint to the supplier
Sep 27, 2017
Method used when initiating complaint with retailer
Email
Ticket number (if you were issued one)
none
General nature of complaint
Defective or wrong product
Briefly describe...
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