They seem to be a law unto themselves, hope the company that sent it are going to resend the order and make sure it is packed properly so it doesn't leak.
What they did say is "don't worry, we're watching the tracking, and you'll get your order". That's not the impression I've had from others that fell foul of this over zealous attitude (A chap's fishing vest - same as an aircraft lifejacket - sent for repair but got intercepted ... and the whole thing was eventually destroyed, even though someone was willing to collect it!)
They can't re-send it, because it was lucky that I found it, as it's a product discontinued for some time, and they had some stock on the shelves.
I'm a bit in the dark as to how well informed people are as to what this Belfast department is actually doing - last update was 19th at Stansted, yet the Dangerous objects department told me it was actually in Belfast. ...flew it there
these things are supposedly scanned at each point they reach!
I just hope the company will issue a refund once someone tells us what is actualy happening with these items.
No Bob,Strange part about it, i haven't bought anything over the phone for years.
Only used my CC to purchse my sx mini frm c9v,other than that have always used PP for all my purchases.
This was a DC transaction
Have you used your card in a restaurant, bar or other place where your card is out of sight briefly recently?
We even had a card spy attached to our local supermarket cash machine last year - it was found very quickly apparently, but it's another unpleasant possibility.
Guy on the phone from the fraud dept swerved that question when i asked if it could have been an imput error.
Bank or card company error has to be a possibility, but I'd think a large percentage wouldn't want to admit it. I've experienced both denial and acceptance of error.
I had Amex call me in the evening to ask had I just attempted to buy a plane ticket for €600 from TAP air. I hadn't, and he said not to worry because they'd blocked the transaction until they checked. A new card was in the post two days later.
Another time, I had trouble making a purchase one Christmas Day, and Amex (work 24/7 every day) had made an error, put their hands up to it, and told me to go ahead and make the purchase.
Our bank was
fairly open about a fraud attempt made to purchase a large amount of items, but they hadn't warned me that our card had been blocked ...I was making a payment (car tax) and it wouldn't go through, much to my surprise. When I called the bank, they didn't have a sensible answer as to why I hadn't been informed about the card block, and when I asked why, they asked me to say yes or no to some recent transactions ...one stood out as being likely as the other two were direct debits, and I asked was that the company - there was a silence followed by the statement that someone had attempted to make a large purchase from that company, and it was only a few days after I'd bought something for less than £10 there. Obviously, an inside 'job' at that company.
That same bank branch were adamant that they were correct not to accept my cheque made out to 'Trisha' into my account (after having done so for almost 20 years), and even pretended eventually to be doing me a favour, for all it was actually part of my account details - it was a call I made to the head office that gave me an assurance that all was in order, and that it was a branch error (new branch
manager error!).